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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Senior Procurement Officer
As a Senior Procurement Officer, you’ll be able to work on a range of different categories of spend – this may be communications and marketing, IT, consultancy, professional services, and facilities management.
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: Circa £42,025
Contract: Permanent
Reporting to: Head of Procurement
London docklands
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The main role of our procurement team is to make sure that we’re providing an efficient and effective procurement service. Our role in managing and maintaining the supply of goods and services to the Ombudsman is vital to our smooth operation.
As a Senior Procurement Officer, you’ll be able to work on a range of different categories of spend – this may be communications and marketing, IT, consultancy, professional services and facilities management.
The successful candidate will support us in delivering the procurement strategy and policy across the organisation. You’ll support the work of the procurement team by providing advice and guidance to a wide range of stakeholders. You will take ownership of procurement projects (RfQs and RfPs) which can range between £30k and procurement threshold, currently £214k. You’ll be responsible for maintaining our procurement systems; Workday (P2P), Jaggaer (e-Procurement tools) and Hornbill (procurement ticketing system). In addition, you will be responsible for developing a range of management information reports for contract managers up to our senior leaders and Board.
Part of your responsibility will be to work with your team to research suppliers and the supply marketplace. You’ll review and analyse what we spend, which will allow us to make better buying decisions in the future.
Key Responsibilities
- Maintaining and managing relationships with the internal and external stakeholders, including senior managers on procurement projects and initiatives.
- Drafting approval documents such as procurement strategies, tender evaluation reports and single tender actions.
- Drafting tender documents, configuring and running tender events on our e-procurement tool - Jaggaer.
- Maintaining and identifying improvements to our procurement systems; Workday, Jaggaer and Hornbill - managing the quality of the data we hold within them.
- Managing procurement projects and RfPs.
- Responsible for gathering Management Information requirements, reporting from various sources including procurement systems and Excel.
- Analysing information from various sources and using your skills to identify opportunities to source alternative suppliers and reduce our costs.
- Maintaining records, reports and supplier contracts and getting new suppliers up and running. Analysing our available data to create reports for senior managers on the progress of the procurement team’s work.
- Maintaining and updating procurement’s operational activities – these include the contract register, project planning tool and our shared procurement mailbox.
- Maintaining and updating the internet and intranet content relating to procurement to make sure all content is relevant and up to date.
- Keeping your knowledge up to date as procurement legislation evolves.
- Taking personal responsibility for delivering on your objectives in line with our values.
Minimum Criteria
- Having a good working knowledge of Microsoft Office, in particular manipulating data in Excel and writing reports in Word.
- Having sound experience and knowledge of public sector procurement.
- Experience in running large open procurement competitions and call off contracts using existing public sector frameworks and understanding the UK Public Contracts Regulations.
- Experience in ethical procurement practice.
- Using your strong numeracy (and MS Excel) skills to analyse data.
Desirable Criteria
We would also like you to have the following skills:
- Strong communications skills to guide a range of internal and external stakeholders through processes. Previous experience of running training sessions is desirable but not essential.
- Being inquisitive and able to think logically – you’ll understand and identify with our key stakeholder needs and queries and have the confidence to provide accurate advice.
- Using your initiative to identify areas where systems and processes can be improved.
Why Financial Ombudsman Service?
Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.
Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
- Please apply by uploading your current CV and supporting statement (if you wish to include one).
Applications need to be submitted by 23:59 Friday 19th September 2025
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
Shortlisted candidates will be invited to a telephone call with a member of the Talent Acquisition Team
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We welcome internal applications, please note: to apply for the role internally, you must have passed probation, have no live warnings or PIP’s in place, and be meeting or exceeding or outstanding in your last review.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
- LinkedIn: Financial Ombudsman Service
- Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!
