Senior Product Manager

Who are 118118 Money?

At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.

Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.

With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading — your next opportunity to contribute to our mission could be just a few clicks away!

Job purpose

Based in our London HQ, you will lead our Product & Project Delivery team. You will be hardworking, tenacious and up for a challenge! But most importantly, ready to play a critical role in the delivery of 118 118 Money’s ambitious growth strategy.

Your role in delivery

The role will drive software change and delivery projects within our loan and credit card business, applying product thinking and an outcome-focused mindset to ensure successful execution. This is not a classic product manager role; your focus will be on delivering customer value through technology change, not end-to-end ownership of a product’s journey.

This means you will be someone who brings “product thinking” to your delivery and change projects—essentially, someone to manage software delivery with a product mindset, focusing on outcomes and user value, but embedded within specific projects and programs.

Your role in the team

As the leader of the Product & Project Delivery team you will be highly visible - communicating team progress, plans and priorities to stakeholders and senior leaders across the business. You will meet with the CEO on a daily basis to update on the status of all live initiatives, taking direction on priority and approach.

You will use your experience to align the Product & Project Delivery team around common delivery practices - drawing on the best of Agile, waterfall and hybrid approaches to find the right balance for 118 118 Money.

Desirable skills and experience

• You will have 5+ years of product management experience building/scaling financial services products.
• You will have significant and demonstrable experience in leading complex digital products in a fast moving environment, blended with a pragmatic approach to delivering in resource and time constrained environments.
• You will be flexible and responsive, with the ability to adjust and change direction as the business environment and technology universe evolves and changes.
• You’ll be experienced in analysing and using data to inform decisions or influence stakeholders.
• You’ll be an excellent communicator – able to command a senior audience.
• You will have led cross-functional teams through the agile execution process from conception, requirements gathering, design, development, and testing through to launch.
• You will be fluent in Jira and Confluence. Using them to manage project, iteration, epic, story, and task levels, including the backlog and upcoming features definition.
• You will have an eye for detail, able to provide detailed updates on all Product and Project Delivery team live initiates on a daily basis.

What's in it for you?

• A competitive salary.
• Flexible, hybrid working opportunities.
• Company bonus scheme - if the business does well, you should get rewarded for your hard work.
• 25 days' annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five.
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary.
• Eye test – you can claim a freebie each year, or if your needs change.
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing.
• A strong ethos of equality, diversity, and inclusion.
• Wide business exposure, in terms of business disciplines, projects and stakeholders.
• Direct contribution to business transformation and growth.
• Huge learning and career progression opportunities.
• Being valued as an individual from our team.
• Full training, support and mentoring to develop a successful career in financial services.

Like what you’ve heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements