Senior Product Manager - B2B

Senior Product Manager – Sell Your Books Pro

COMPANY OVERVIEW

At World of Books, we’re on a mission to become the Planet’s Bookstore.

Our business was founded in 2002 with the purpose of encouraging recycling, minimising waste and fostering sustainability by giving books a second life. Since then, we’ve grown into the world’s largest seller of used books, providing millions of customers with an affordable way to discover, purchase and enjoy books sustainably.

We have offices in the UK, US and Hungary, with over 1,000 employees dedicated to continuing to do good, protect the environment and support charities – as reflected in our certified B-Corp status.

Our lines of business:

• World of Books: The UK’s largest online retailer of used (and new!) books, reaching customers in over 190 countries through direct-to-consumer channels, marketplaces (e.g. Amazon and eBay) and wholesale partners. In the UK, >50% of sales are through the direct-to-consumer channel, which is also growing at pace in the US.

• World of Rare Books: Specialists in rare, vintage and first edition books, providing one of Europe’s largest collections of pre-ISBN and decorative vintage books.

• Sell Your Books (SYB): An innovative app-based service enabling customers to scan barcodes or tap ISBN codes from their books for instant valuations and hassle-free resale.

• Sell Your Books Pro (SYBP): A SaaS product capable of scanning products on an industrial level, enabling organisations such as national charities to sell us their books, generate additional revenue for good causes and enable more items to be reused.

Our business model is underpinned by a combination of proprietary and off-the-shelf technology which enables us to dynamically select and price items. This means we’re able to offer customers a unique range of products across a range of channels and at prices that cannot be found elsewhere.

ABOUT THE ROLE

We’re looking for a strategic and customer-focused Senior Product Manager to lead the development and growth of Sell Your Books Pro (SYBP), a key service line within World of Books. SYBP plays a vital role in our mission to promote reuse and sustainability by offering partners – including charities, universities and libraries – a simple, scalable way to monetise unwanted stock while supporting the circular economy. It’s also critical in ensuring that we have the books that World of Books customers want to buy.

SYBP enables partners to scan books to receive instant pricing and book free collections. A bulk collection service is also available where stock is purchased by weight rather than per item. Once collected, items are processed through World of Books’ advanced sorting and resale infrastructure. Saleable stock is listed across global markets, while unsellable items are responsibly recycled, delivering a low-effort revenue stream and measurable sustainability impact for partners.

SYBP also includes an eCommerce solution that enables customers to quickly list items onto multiple eCommerce platforms themselves, helping to generate additional income for good causes.

What you’ll be doing:

• Owning the end-to-end product vision, strategy and roadmap for SYBP in line with our business strategy across our UK and US groups.
• Collaborating closely with engineering, design, data, commercial and customer success teams to build impactful solutions that drive both client and business value.
• Developing an in-depth understanding of our enterprise customers, leveraging qualitative and quantitative insights to make informed, strategic product decisions. You’ll have access to stakeholders across the business with deep expertise in the books and recommerce industries to help create distinctive products that differentiate us from our competitors.
• Establishing clear product priorities and delivery plans that balance foundational improvements with speed-to-value.
• Serving as a trusted partner to both internal and external stakeholders, consistently championing outstanding customer experiences and product quality.
• Moving fast, prioritising initiatives decisively and embracing pragmatism over theoretical product perfection.
• Defining and monitoring success metrics across product and platform performance and customer satisfaction.

Within your first year in the role, we anticipate that you will have demonstrated excellent progress towards the following key milestones and deliverables:

• Defined a clear global product strategy and roadmap for SYBP that aligns to delivering the goals of our overall business strategy.
• Delivered significant improvements in our supply coverage (a measure of having the books that customers want to buy) and product metrics like number of active customers and number of submitted trades.

What we’re looking for:

We’re looking for a proven product leader whose customer obsession has afforded them a track record of creating brilliant products and delivering seamless user experiences.

Key attributes:

• Proven track record of managing B2B digital products
• Proven experience in working out what the right things to build are (as opposed to being told what to build by someone else)
• Demonstrable ability to create impactful product roadmaps and deliver results.
• Strong collaboration and communication skills, particularly working with external enterprise customers and internal customer account managers...
• ...and in cross functional teams across engineering, data, UX and commercial roles.
• Strong commercial acumen, an affinity for data and the ability to make informed, pragmatic decisions based on incomplete or imperfect information.
• Exceptional stakeholder management and influencing abilities at all organisational levels. We’re looking for someone capable of raising the bar for product leadership in one of our core growth levers.
• Experience in running A/B and MVT to optimise and deliver results.
• Ability to navigate ambiguity, prioritising execution and iterative improvement.
• Proactive mindset with the capability to independently drive initiatives and influence leadership.

LOCATION

• London (~3 days a week), with some travel to our other offices in the UK (Coventry and West Sussex), US (Illinois) and Hungary on an ad hoc basis.

WHY JOIN WORLD OF BOOKS?

We believe in building great things with great people. As a values-driven organisation, we:

• Work as one team, fostering collaboration across all functions.
• Are customer-obsessed, ensuring everything we build delivers value.
• Simplify, move fast, and deliver results, embracing agility and innovation.
• Protect the environment, making sustainability the core of everything we do.

This is an opportunity to lead game-changing innovation in our marketplace, shaping how millions of books are bought and sold every year.