customer experience and unit economics.
Turn problems into clear product decisions
Work from customer needs, operational realities, and commercial constraints to define problems clearly, explore options, and make trade-offs that balance experience, risk, cost, and scale.
Partner closely with engineering
Work with engineers to design and deliver card functionality that is resilient, scalable, and easy to operate. Break complex initiatives into small, testable changes that can be shipped safely.
Improve how cards perform at scale
Use data to identify and prioritise improvements across authorisation rates, usage, failures, disputes, fraud, and cost. Focus on steady, measurable gains rather than big-bang releases.
Work across risk, compliance, and operations
Collaborate with risk, compliance, and operations teams to ensure card products meet regulatory and scheme requirements, and that controls are proportionate and well understood.
Own outcomes in production
Take responsibility for how the cards product behaves in the real world. Support incident response, learn from issues, and drive changes that reduce repeat problems over time.
Set direction and priorities
Define clear goals and success measures for the cards domain. Maintain a roadmap that reflects customer impact, business value, and delivery capacity — and update it as you learn.
Be a trusted point of reference
Act as a knowledgeable, pragmatic voice on cards across the company, helping teams understand constraints, trade-offs, and opportunities without over-complicating things.
What Success Looks Like
- Clear and compelling product vision and strategy with measurable outcomes
