Senior Product Manager, Customer Portals

This is an exciting opportunity to join the Product team and lead the development and improvement of our digital portals & connected platforms to deliver a seamless, user-centric web experience for our customers.

This Senior Product Manager role is focussed on our customer portals product strategy and will play a crucial role in shaping the future of our customer interactions by overseeing the design, development and optimisation of customer-facing portals and integrations with other systems.

What you’ll do

Leveraging your deep understanding of Microsoft technology, you will be responsible for enhancing the online experience of our donors and charities across multiple platforms. This role requires close collaboration with Group-wide cross-functional teams, such as Marketing, Technology and Transformation to ensure the website delivers a cohesive, user-centred experience that increases online engagement, interaction and connections across our customer groups.

As Senior Product Manager, you will:

• Develop and execute a comprehensive customer portal strategy
• Conduct market research, competitor analysis, partner and client feedback to identify opportunities and challenges.
• Define, prioritise, and communicate the portal product roadmap to internal stakeholders.
• Detail portal requirements and design decisions in collaboration with our Transformation team, and work alongside our chosen integration partner to build and launch new portals
• Ensure that portal controls, processes, and policies are effective, customer focused and are compliant.
• Participate in and support both Heads of Product to build world-class product practices, centred on autonomous, KPI-driven development across multi-functional teams.

Who you’ll be

This role is for you if you have proven experience in developing customer facing portals, including UX design experience, that showcase an organisations products and services and have transformed the way customers engage digitally. You will have strong knowledge of how to use the Microsoft suite of tools including Dynamics and Power Platform to solve business challenges.

What’s in it for you

At CAF you will receive:

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

About CAF

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

If you are interested in joining us as our Senior Product Manager, Customer Portals and being part of an organisation who are people focused and are “Together Building Opportunity” please click on the apply button and you will be redirected to CAF jobs portal where you can find out more about the position and apply.

We would love to hear from you!

Job Reference: GD104