Intro
At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.
Our culture is built on transparency, collaboration, and a deep commitment to innovation - which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.
About The Role
We're looking for a Senior Product Manager to join our Customer Retention and Monetisation team at Pleo. In this role, you'll continuously maximize customer value to drive retention, expansion, and long-term growth as we scale our PLG motion. If you're excited about building cutting-edge product-led journeys to unlock tangible value and are passionate about experimentation, customer growth strategies, and the future of Fin-tech, then this is the opportunity for you!
Please note: We are unable to offer visa sponsorship for this role in any of the listed locations you find in the job info.
What you’ll be doing
As a Senior Product Manager, you will:
- Lead initiatives to continuously maximise customer value across trials, upgrades, downgrades, and billing, scaling our PLG motion
- Deeply analyse user behaviour through data (SQL, product analytics, CRM) to identify key cohorts, engagement patterns, and opportunities for growth
- Design and execute experiments to optimise conversion rates for trials, upgrades, and feature adoption
- Collaborate cross-functionally with Marketing, Sales, Customer Success, and Data Science to align on strategies and ensure seamless execution of growth initiatives
- Own the Retention and Monetisation roadmap, translating user insights and business goals into actionable product journeys and feature development
- Iterate on pricing and packaging, working hand in hand with our Pricing expert, exploring new strategies to optimise monetisation
- Conduct qualitative user research (interviews, surveys) to deeply understand user needs and pain points related to product usage and value perception
What you bring
You’ll thrive in this role if you have:
- A strong analytical mindset and proficiency in data analysis tools like SQL, Excel, and product analytics platforms (e.g. Amplitude)
- Proven product management experience in a Product-Led Growth (PLG) environment, with a solid understanding of the full product development lifecycle
- A results-oriented growth mindset, comfortable with ambiguity and a relentless drive for measurable outcomes through experimentation
- Exceptional communication and stakeholder management skills, able to articulate complex ideas and influence diverse teams.
- Deep customer empathy and proven experience conducting user research to translate insights into tangible product improvements
- Strong business acumen with an understanding of SaaS business models, unit economics, and key financial metrics (LTV, churn)
- Experience with iterating on pricing and packaging strategies
Who you’ll be working with and reporting to
You’ll report to our PLG Director and work closely with teams within PLG, our GTM functions like Marketing, Rev Ops, Sales and CS, as well as closely with other Product teams. Our team of 14 is highly collaborative and dedicated to Product Led Customer Growth. You’ll also have the chance to partner with teams across Data and Pricing to ensure success.
How you’ll develop in this role
In your first 3 months at Pleo, you’ll:
- Lead the Retention and Monetisation Strategy creation to drive impact our ambitious customer growth efforts
- Collaborate with Product Marketing, Sales and Pricing to improve our positioning of our paid plans, by launching rapid, hypothesis-driven experiments.
- Grow your skills in your craft, taking on new challenges as the company continues to scale
We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in Product Led Growth.
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
- We offer 25 days of holiday + your public holidays
- For our Team, we offer both hybrid and fully remote working options
- Option to purchase 5 additional days of holiday through a salary sacrifice
- We use MyndUp to give our employees access to free mental health and well-being support with great success so far ❤️🩹
- Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible
and make sure you still have time to connect with your team.
About Your Application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page
