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Changing the world of pet food for good
We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.
We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast– backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.
Together, we’ll change the world of pet food for good.
Product Management Team
Join Product Management at Tails.com, and you’ll be right in the midst of the action – working with people across the company to create product experiences that delight our customers. We work in highly collaborative cross-functional squads, bringing together engineers, designers, delivery managers, researchers, data analysts and whoever else we need to get the work done. We’re curious. We juggle many things at once. We balance a customer mindset with a commercial one, always looking for outcomes. To really thrive here you’ll be open to feedback, eager to learn, and quick to adapt.
Sound like a team you want to join? Here’s how you’ll make a difference:
The role
This Senior Product Manager position is responsible for introducing prospective customers to our proposition through product-led marketing, compelling discovery, transparent pricing and a sign-up through to trialist experience that sets customers up for success. You'll help dog owners understand our offer and welcome them to Tails.com so that customers are set up for success in their first few months with us. You'll also work closely with Marketing to ensure we deliver a seamless and effective acquisition journey across all channels and markets.
This role would best fit a PM who has a background in or experience of product-led growth and/or conversion journeys, cares deeply about creating compelling customer experiences, understands the economic levers of a subscription model, and is passionate about delivering customer and commercial value.
You will be responsible for:
Lead teams to deliver complex, high-impact initiatives across multiple product domains, ensuring alignment with business and customer outcomes.
Shape and own the Welcome product vision and roadmap in collaboration with cross-functional teams spanning product design, engineering, proposition, innovation, and commercial.
Work closely with Product Designers and Squad Leads to refine the product backlog, ensuring alignment with business goals and user needs.
The skills you’ll bring:
Even better if you have:
What's in it for you?
Our Commitment
We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com.
During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.