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Description
Amazon’s Account Compliance Program team is seeking a pragmatic, innovative, and driven individual to drive strategic improvements in our KYC compliance program for EU/UK region. This role will focus on optimizing KYC processes, enhancing customer experience while maintaining robust compliance standards, and implementing strategic initiatives to reduce risks and improve overall efficiency.
The ideal candidate will be passionate about enhancing customer experience, skilled in process optimization, and able to navigate complex regulatory requirements while delivering practical solutions.
Key job responsibilities
- Lead strategic initiatives to optimize KYC processes, ensuring robust compliance with regulatory requirements while developing scalable solutions for future growth
- Design and implement customer-centric KYC journeys, focusing on reducing friction points and customer escalations through systematic solutions and process automation
- Develop and execute a comprehensive program roadmap, establishing key performance metrics and driving continuous improvement initiatives based on data analysis
- Identify and eliminate risk areas within existing processes, implementing risk-based controls that balance security requirements with customer experience
- Partner with Tech teams to drive process automation and technological improvements, ensuring efficient integration of compliance requirements
- Conduct root cause analysis of issues and customer escalations, developing and implementing sustainable solutions while maintaining compliance standards
- Proactively identify compliance issues and pain points, owning the development and execution of remediation plans and process improvements
- Build and maintain strong partnerships across business, operations, and technology teams to drive alignment on compliance priorities and program execution
- Use subject matter expertise to assess complex business challenges and provide risk-based solutions while promoting a culture of compliance across the organization
- Perform competitive bench-marking and research industry best practices to ensure Amazon's compliance programs exceed industry standards
Basic Qualifications
- Bachelor's degree
- 6+ years of experience in KYC/AML compliance
- Proven track record of implementing process improvements in regulatory environments
- Demonstrated ability to drive results in ambiguous and fast paced environments
- Proven capability to work independently and continually calibrate priorities with minimal supervision
- Experience working with international teams across multiple time-zones
Preferred Qualifications
- Certification in compliance related area, such as ACAMS
- Familiarity with APAC regulations
- Direct experience with AML compliance programs, including Know Your Customer and Suspicious Activity Monitoring
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Payments UK Limited
Job ID: A3028163
