Senior Program Specialist for Retail Clients
Company
Location
Basingstoke, England, United Kingdom
Posted At
6/23/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
As UL Solutions business continues to grow, we have a superb opportunity for you to join our Retail and Consumer Products (RCP) team in the UK as our new Senior Program Specialist!
Reporting to the Sales Manager, youwill beresponsible for establishing, maintaining and growing relationships with ULS clients by supporting them in matters related to testing, audits and inspection Client Programs.
Responsibilities
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.
As UL Solutions business continues to grow, we have a superb opportunity for you to join our Retail and Consumer Products (RCP) team in the UK as our new Senior Program Specialist!
Reporting to the Sales Manager, youwill beresponsible for establishing, maintaining and growing relationships with ULS clients by supporting them in matters related to testing, audits and inspection Client Programs.
Responsibilities
- Serves as a primary point of contact and connection between ULS customers and RCP Client Program Team.
- Engages with customers to address their inquiries, advise and solve issues related to the Client Programs.
- Participates in client discussions regarding testing, audits, inspections and/or other services and program development needs.
- Collaborates with other teams, e.g. Operations, Support Services, Quality Assurance, Sales, Business Development and other stakeholders to provide the best client experience.
- Ensures that the Client Program requirements are clearly documented, communicated and updated throughout the organization.
- Creates dashboards and prepares reports, summaries and KPIs based on customer requirements.
- Reviews and updates clients’ documentation and works on improving the Client Programs.
- Bachelor’s degree in Business, Administration or related.
- 5 years of working experience in a similar role or in customer service, client support, technical support etc.
- Strong knowledge of MS Office (Word, PowerPoint, Excel, Outlook). Good knowledge of Power BI and/or Power Automate would be a strong asset.
- Ability to work with data sheets and create dashboards.
- Pro-active approach and ability to build and maintain relationships with stakeholders at all levels.
- Excellent interpersonal skills and ability to find alternative solutions.
- A strong team player who is able to successfully collaborate with the team and stakeholders.
- Knowledge of French language would be nice to have.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.
Advertise with us by contacting: [email protected]
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