Description
About CTI
Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004.
We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.
We break new ground. You'll work on innovative projects using the latest technologies before they hit mainstream. We celebrate calculated risks and learn fast from every experiment.
We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us.
We stay curious. Continuous learning is essential. You'll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
We own it. Full accountability and autonomy over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile.
What you’ll be doing
As a Delivery Manager within our Build Delivery team, you'll help ensure the smooth running of ambitious and complex website builds, digital transformation projects and strategic initiatives across a wide range of high-value clients. Working alongside the technical, strategic, QA and operations teams you’ll be responsible for ensuring high standards of project performance by utilising delivery assurance, risk management and governance.
This is a fast-paced, client-facing role where you'll have a direct impact on service quality, timelines, and client satisfaction. It’s a great opportunity to embed yourself into the heart of the agency and help shape how we deliver ongoing value to our clients.
Key Responsibilities
- Manage delivery of large scale, multi-faceted website projects from strategy and planning through execution and launch
- Ensure projects are delivered on time, within budget, and to the required quality standards
- Monitor progress and proactively manage risks to ensure every project meets its quality, budget and timeline goals
- Track service performance and contribute to regular performance reviews and reporting
- Work closely with the Resource Manager to arrange team resourcing and improve delivery operations
- Act as a key point of contact for stakeholders across a portfolio of clients
- Lead client meetings, covering project status reports, RAG status and RAID logs
- Support a positive and proactive client experience through transparent communication
- Support financial tracking and reporting across your delivery portfolio
- Ensure projects stay within scope and contribute to portfolio profitability
- Provide regular updates to senior stakeholders with insight into delivery performance
- Mentoring junior members of the Delivery team on delivery excellence, risks and escalations
- Contributing to delivery process improvements and collaboration with operations, finance, tech, QA, client services and growth
What experience you need to be successful
- Excellent project management experience within an agency or digital services environment
- Familiarity managing multiple large-scale projects in parallel
- Experience working on a multi-year Digital Transformation Programme
- Strong communication and stakeholder management skills, with a client-first approach
- Confident handling budgets, timelines, and competing priorities
- Experience working with cross-functional teams and resourcing across departments
- Commercial mindset with a clear understanding of service delivery KPIs
- Knowledge of Agile or hybrid project delivery methodologies
- Adaptable, organised, and calm under pressure
What sets you apart- You’re a strong communicator who thrives in a fast-paced agency environment
- You love a plan but can pivot when priorities shift
- You care deeply about client outcomes, not just ticking tasks off a list
- You’re proactive about improvement – in yourself, your work, and the processes you work within
- You bring a positive, team-oriented energy that raises the bar for everyone around you
What's in it for you?
🏖️28 days annual leave, in addition to the bank holidays
🏠Hybrid-working - we’re in the office twice a week
👶Workplace nursery scheme
🏥Health cash plan
🚴Cycle-to-work scheme
⏰Flexible working hours
🧠Employee well-being and mental health programme
🐶Relaxed working environments - office dogs welcome!
🎉Company socials and lots of fun!
