Application Deadline: 25 August 2025
Department: Client Services / Project
Location: London
Description
A fantastic opportunity has arisen for a motivated and enthusiastic Senior Project Manager.
As a Senior Project Manager you will provide outstanding levels of client servicing to both new and established clients. You will get to work across delivering a variety of B2B and B2C experiential projects from events and exhibitions as well as other communications initiatives, campaigns, digital interactives and design projects.
Key Responsibilities
- Lead role in delivering a variety of B2B and B2C experiential projects, including events and exhibitions
- Lead pitches working collaboratively with other disciplines and partners to create brave and inspiring agency proposals underpinned by a rigorous delivery plan, budget and schedule
- Lead meetings and provide clear updates to all parties on project / programme updates
- Provide outstanding client servicing, ensuring timely communications to build trusted partnerships with clients
- Take responsibility of planning and delivering multi-faceted projects, coordinating a multi-discipline teams including, creative, strategy, production, HSSE and technical where appropriate
- Demonstrate a strong ability to write clear and compelling project briefs, thorough contact reports, and concise proposals for clients
- Be a champion and custodian of client’s KPI’s and budget and ensure that the creative and strategic solutions that we develop as a team deliver on our client’s objectives
- Continuously monitor all aspects of the project in development including budget and schedule
- Be a skilled communicator and demonstrate the ability to build relationships with clients, partners other departments and colleagues
- Demonstrate the ability to plan and prioritise effectively and demonstrate excellent time management
- Work with the resourcing manager/team to ensure the project is adequately resourced successfully
- Work closely with internal disciplines as well as third party suppliers in developing robust project schedules against tight deadlines
- Work with HSSE lead to ensure that all aspects of the production of the core events meet HSSE standards and guidelines, ensuring the relevant RAMS documentation are carefully considered
- Plan and ensure meticulous oversight of all logistical, operational and production aspects prior to the event, producing on-site working schedules / run of show, where appropriate
- Contract and manage third party suppliers and budgets where required ensuring all contracting is coordinated with our in-house legal team as well as the client
- Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives
- Manage debriefs post event and ensure that learnings are applied to future events
- Ensure that all projects over £50K fees are issued with a Client Survey
- Seek out and apply knowledge of client brands, products and competitive environment to provide an informed perspective on our clients business
- Demonstrate a clear understanding of Imagination’s service offer and how this has added value to a project, propose new initiatives that help sustain and develop the account
- Support the wider department in mentoring and developing more junior members of the team to be their best and to enable excellence through a supportive environment
- Maintain a close management of all aspects of your projects and escalate issues as needed
- Drive and support new business development opportunities both within existing clients and new clients
Client Relationship Management:- Be a key point of contact for our clients, leading project meetings and updating all parties on programme developments at client reviews
- Be an excellent communicator and relationship builder building upon existing client relationships and developing new relationships across all clients businesses, working with senior level stakeholders, both internally and client side
- Present strategic and creative concepts and proposals to clients with confidence and finesse
- Troubleshooting and strategic thinking, ability to manage challenging situations and maintain clear direction for our clients at all times
Financial Management:- Exceptional financial management and budgeting skills, proven ability to manage and deliver events both large and small against a budget and present budgets to clients
- Strong commercial acumen and understanding of how agencies make money
- Hone commercial skills such as revenue maximisation and cost management
- Provide regular updates to the client and internally to Account Director / Business Director focusing on value for our clients, as well as time management and profitability for our business
- Reconciliation across all areas of the project
Skills, Knowledge & Expertise
- Solid experience delivering projects within events, exhibitions or brand experience within an agency environment
- You will need to have a positive, can-do attitude and be committed to learn and grow
- Extensive experience managing events on a large scale (including exhibitions) in the UK and abroad
- Be an intelligent, highly motivated team player with a commitment to quality and professionalism
- Must have a fluid approach, be able to handle a wide range of tasks yet adaptable to new challenges and requirements
- Excellent negotiator, comfortable liaising with procurement teams
- Pro-active with exceptional organisational and project management skills
- Meticulous attention to detail and a creative mind
- Should be able to travel internationally a number of times a year for extended periods of time
- Experience of Maconomy financial software advantageous
- Good knowledge of Word, Excel, PowerPoint, Google suite also advantageous
- Adhere to Imagination and ISO processes
Job Benefits
What we can offer you:- Work with a state-of-the-art product and deliver it to exciting and innovative brands.
- Learning and development opportunities that contribute to professional growth.
Wellness- Private Medical Insurance (including discounted gym options)
- Discounted Healthcare Cash Plan
- Help at hand EAP
- In-Office Gym (London office only)
- Life Insurance 4 x salary
- Dedicated DE&I Board
Benefits- 25 days annual leave
- Birthday day off and gift
- Discretionary Annual Bonus
- Generous Family Leave policies with New Parent Coaching & Support
- Various learning & development platforms for e-learning
- Enhanced pension contribution
- Cyclescheme
- Discounted Private Dental
- Income Protection (Employee)
- Subsidised Electric Car Scheme
- Home technology tax free loan
Perks- Hybrid Working (3 office days)
- Company socials
- Pet friendly office
- Lunch & Learns
- Wellness webinars
- Educational webinars
- Subsidised Cafe (London office only)
Imagination:
Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events.
We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023.
Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google.
For more information, please visit imagination.com or follow @imaginationglbl on social.
Our Beliefs and Behaviours:
We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success:
We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions.
We believe rigour results in better choices... so we ask precise, provocative questions.
We believe bravery tames the unknown... so we demand ambition, confident that together we can meet ‘never been done before challenges’.
We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team.
Global Inclusivity Statement:
At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation.
As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves.
That’s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed.
Our Beliefs and Behaviours
By living our core behaviours, being
curious, rigorous, brave and
respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive.
Curiosity sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking.
Rigour ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences.
Bravery stands up for what’s right - We confront biases and advocate for progress.
Respect is fundamental - We foster and encourage open dialogue and challenge ideas constructively.
Our Commitment
We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.
