Senior Project Manager / Team Lead

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Autonomy: decide on the best approach and own your portfolio of projects
• Impact: play an integral role in delivering complex projects for our customers, ensuring their employees have an exceptional experience at work
• Team: work with a talented team of PM's that will support your success from day one
• Leadership: you'll be directly line managing a squad of fantastic Project Managers to make sure we're delivering the best platform we can
• Sunday Times Best Place to Work 2025 and Technology award winner
• Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

💰 £65,000

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview 🚀

As a Senior Project Manager, you’ll be responsible for managing complex customer projects post-implementation – including all ongoing change initiatives, major updates, product enhancements, and yearly renewal cycles.

You’ll collaborate with customers and internal teams to prioritise and deliver meaningful changes that align with customer objectives. Your focus will be on planning, delivery governance, risk management, and stakeholder engagement across multiple accounts, often managing concurrent workstreams.

Furthermore you’ll take on the People Management of a small team of Project Managers, proactively supporting, mentoring and driving best practice in line with our Methodology.

Responsibilities 🤘

• Lead customer-facing projects across change and annual renewal programmes in live environments.
• Partner with Customer Success, Solutions Consultants, QA and Tech teams to scope and deliver requirements efficiently.
• Own project lifecycle from initiation through to closure – including governance checkpoints, timeline tracking, risk mitigation, and communications.
• Ensure outcomes are aligned with customer value, capacity plans, and our delivery methodology.
• Monitor and manage multiple concurrent deliveries using tools like Jira and Adaptive Work.
• Continuously drive improvement in customer experience and internal project processes.
• Represent the customer voice internally, raising development needs through the right channels.

As the Team Lead:

• Support the management and development of a small team of Project Managers, ensuring they are supported, motivated, and set up for success in delivering exceptional outcomes for our customers.
• Drive a strong team culture of ownership, collaboration, and continuous improvement, encouraging innovation and accountability.
• Oversee onboarding, capability development, performance reviews, and day-to-day support for your team, adapting your approach to individual needs and experience levels.
• Act as a coach and mentor, providing regular feedback, guidance, and stretch opportunities to support both career growth and business impact.
• Ensure consistent application of our delivery methodology across your team, while encouraging smart adaptation where needed to fit the context of in-life change.
• Support strategic alignment by contributing to team-level planning, resource management, and capacity forecasting alongside the Head of Project Management & Delivery Director for your assigned market.
• Champion our vision and values in how we work, collaborate, and communicate – both within the team and with broader stakeholders across the business.
• Take the lead on specific initiatives that uplift team practice, tooling, or process – sharing learnings and driving impact beyond your immediate team.

What are we looking for? 🔎

• Proven experience in a Project Manager role, ideally in a SaaS or tech-led environment.
• Proven experience managing complex, multi-stakeholder projects with competing priorities.
• A background in delivering ongoing change or product updates in live customer environments.
• A structured, methodical approach with a knack for driving progress and removing blockers.
• Confidence facilitating meetings, managing risks, and communicating clearly with customers and colleagues.
• Proven experience in people management, coaching, or mentoring — or a strong desire to step into a leadership role, with the drive, self-awareness, and ambition to support and develop others as part of the next step in your career.

Bonus if you also have:

• Knowledge or experience in employee benefits, HR tech, or enterprise SaaS platforms.
• Familiarity with Agile, Jira, and/or Adaptive Work.
• Experience leading a team or mentoring others.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.