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We are looking for a Senior Property Manager based in London to join our team!
A Complete Senior Property Manager will manage a portfolio dealing with most aspects of the residential lettings and management process including maintenance, renewals, property visits, processing invoices/service charge demands, deposit disputes and credit control. You will have the autonomy to manage your portfolio, with key performance indicators (KPIs) used to gauge success.
Our portfolio is split into two teams – North and South of the river Thames. Senior Property Managers will act as a line manager for one of these small teams, comprising two to three Property Managers with c130 properties, managing the activity of their team and their portfolio.
As well as reporting activity for their team, Senior Property Managers will also support the Compliance Team and Associate Director with driving campaigns and focuses based on business needs.
Key ResponsibilitiesProperty Management
- Follow up and respond to all customer queries in a timely manner.
- Build and foster relationships with tenants, landlords and suppliers.
- Minimise void periods by monitoring expiring tenancies and negotiating rental renewals in line with market trends.
- Monitor and curtail rental arrears.
- Produce and update AST agreements for renewals.
- Organise check-out inventory inspections.
- Book and perform property inspections, producing landlord reports, snagging and handover reports where necessary.
- Understand rental statements and identify discrepancies.
- Log deposits with the DPS scheme, negotiate deposit deductions and process via the platform.
- Organise repair quotes and works, including new build defect issues.
- Upload invoices for payment in a timely manner.
- Use management software systems in line with business operating requirements.
- Encourage positive online company reviews, particularly Google Reviews.
Senior Management
- Line manage Property Managers within your team.
- Create a proficient working environment aiming to reduce staff turnover and maximise attendance.
- Ensure Property Managers are working effectively and meeting all requirements listed in their job descriptions.
- Deliver training as necessary, particularly on management software, and encourage full attendance to group training.
- Ensure team attire and workspace are in line with company standards.
- Promote positive language and behaviour when dealing with landlords and tenants.
- Conduct monthly one-to-ones, using brand pillar assessment forms.
- Ensure all safety tests are carried out and compliance is maintained at all times.
- Drive consistent customer service standards across the department.
- Minimise compensation claims due to service failure.
- Source additional contractors to ensure landlord costs are fair and contractors act respectfully and promptly.
- Maintain effective out-of-hours contractor service.
- Minimise lost instructions due to service.
Requirements- Minimum 24 months’ comparable experience.
- Customer service focus.
- Accuracy and attention to detail.
- Organised, able to prioritise, manage time efficiently and work to deadlines.
- Strong relationship management with key stakeholders.
- Influencing and negotiation skills.
- Ability to work autonomously and collaboratively.
- Enthusiastic, positive nature.
- Creative, solution-based approach to problem solving.
Reports to: Associate Director, Property Management and Compliance, London
