Senior Regulatory Compliance Manager

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

You’ll be someone who enjoys driving processes through from design to conclusion, taking a proactive approach to getting on top of all existing obligations with all existing licences. You will have a great head for project management and organisation, being comfortable working both independently and with close supervision, to get the input you need from different stakeholders to support the Regulatory Compliance Team’s overall deliverables. You’ll play a key role in helping to manage regulator interactions and support critical projects, facilitating entry into new markets at a cutting-edge, dynamic and high-growth fintech company.

We’re approaching ‘Risk’ in Financial Services in a new way.

• We are ready to serve everyone, if we wanted to - we ensure Risk does not constrain the business but empowers it to achieve its goals;
• We aim to automate as much as we can- we don’t like inefficiencies nor do we believe that real risk mitigation is achieved by throwing people at the problem; and
• We create the best possible customer experience - we want our customers (both internal and external) to look forward to going through our processes.

The Risk teams are at the forefront of GoCardless’ expansion. We must ensure that GoCardless adopts, implements and maintains forward-thinking and appropriate processes and controls, often coming across new challenges or issues that require innovative solutions.

What excites you

• Obtain and maintain all requisite licences and authorisations (including managing changes in the scope of products and org).
• Manage all regulatory reporting to the regulators (FCA, PSR, ASIC, HMRC) and notifications and act as custodian to keep records of all correspondence between regulators or external advice providers.
• Manage regulatory examinations and audits.
• Conduct horizon scanning and update the regulatory obligations register.
• Engage regulators where appropriate and conduct outreach activities.
• Support corporate governance as necessary for the regulated entities to maintain good standing and meet obligations.
• Provide oversight over key processes run by other affiliates to ensure that they have been designed and are operating effectively.
• Conduct regulatory assessments with a view to identifying regulatory risks and the path to compliance.
• Provide effective reporting to support the board of directors and the executive management team in exercising effective oversight of the company’s compliance operations.
• Provide training where appropriate.
• Develop a comprehensive regulatory strategy for UK/ANZ that is fit for GoCardless’ business and strategic objectives.
• Lead our Consumer Duty Program.

What excites us

We’re looking for someone with experience in a regulated financial institution who is passionate about moving to a fast-paced fintech.

We’d love to hear from you if you:

• Have worked in the world of regulation - within a compliance function, consultancy, or a regulator. You have a track record with FCA-regulated firms.
• You are well-versed with communicating with the FCA and ASIC (ASIC would be valuable but not essential)
• Have experience in delivering change and interacting with various senior stakeholders.
• Have experience of regulatory regimes in ANZ, but not essential.
• Have strong communication skills, both written and verbal.
• Like keeping to deadlines, even when you set them yourself.
• Have good operational knowledge of implementing new regulatory requirements, from policy drafting to providing advice.
• Enjoy finding and implementing new tools and technologies to drive efficiencies.
• Savour a challenge, don’t get disheartened easily and drive projects through to completion.
• You are easy to work with, and want to work in a fun, fast-growing, but demanding young company.
• You are able to work independently and in a fast-paced environment.

Salary range: £ 61,600- £ 92,400 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the

minimum and the mid-point (£ 61,600 - £ 77,000 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of

experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Adaptive Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.