A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview:
The Senior Relationship Manager, Share Plans & Share Registration will be based on a hybrid basis from either of our stunning locations in Leeds or London. This means you’ll need to be within a commutable distance to enable you to be in the office each week.
You’ll be responsible for providing leadership within the Share Registration and Share Plans Client Relationship team, driving business growth and enabling the MUFG Corporate Markets (CM) client relationship business to perform strongly. The role holder will play a significant role in supporting the strategic planning, management and implementation of initiatives that meet client needs, ensuing retention and optimising client relationships, in addition to building a high performing culture and making MUFG Corporate Markets at great place to work.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
Benefits:
26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition programme
Company Pension Scheme
Medical insurance
Life Assurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
• At least 5 years’ demonstrable experience within a share registration and share plan environment, with a strong focus on exceeding and delivering client needs
• Exceptional verbal and written communication skills, with the ability to build and maintain good relationships with a variety of internal and external stakeholders
• A strong cross-selling mentality, with the drive, desire, ambition and determination to grow the revenues attached to your allocated client portfolio
• Strong line management expertise, with demonstrable experience supporting, managing and coaching a team
• A high level of attention to detail
• Energy, resilience, flexibility and a customer focused attitude with experience in a client / customer facing role and excellent commercial awareness to enable you to understand client requirements
• The ability to apply critical and commercial thinking to help achieve solutions to complex problems whilst looking at the bigger picture to enable you to make recommendations for improvements to processes and services across the division
• Excellent Microsoft Office Skills, especially Word, Excel, PowerPoint and Outlook, with SalesForce knowledge advantageous
• The ability to work within a fast-paced, eve changing environment whilst using your own initiative to mange and prioritise your work
Day to Day, you will:
• Increase revenue through cross-selling of other MUFG Corporate Markets services, working closely with business development teams and leaders to ensure that there is strategic alignment of growth and cross-selling initiatives
• Build and maintain sustainable and demonstrably stronger partnerships with clients by proactively managing and owning client relationships, including instigating regular ongoing client contact, with the ultimate aim of becoming a trusted adviser to the client
• Demonstrate a high-level of understanding of the client’s needs and an ability to anticipate potential requirements that may in the longer term have a financial benefit for MUFG Corporate Markets
• Develop and maintain effective business relationships with the clients and associated third parties, including lawyers, brokers, auditors and printers
• Act as a point of escalation as required for clients under management to ensure the effective and timely resolution of any identified service issues
• Proactively engage with clients in the roll-out of MUFG CM initiatives and new product offerings, working across the business to monitor and uphold service provision in line with the governance framework and agreed service levels
• Provide support to both the Business Development and Marketing teams, using contacts to drive switch business and engaging with existing clients to support case studies, industry surveys and client events
• Work proactively with colleagues in Operations to resolve issues collectively and participate in post-implementation reviews as required
• Ensure clients are charged in-line with agreed fees and provide assistance to secure payments from clients with overdue invoices
• Contribute to the continual identification and implementation of operational, procedural and cost-saving efficiencies and processes
• Develop, manage, support and coach Client Relationship Managers (CRM’s) and Client Service Managers (CSM’s)
• Actively support team development through participation at external courses or client events as appropriate, acting as a role model for junior employees
• Demonstrate strong risk awareness, proactively identifying emerging issues and ensuring all client activity and team colleagues adhere to regulatory, contractual and operational risk frameworks
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
