Senior Relationship Manager - Wellbeing Sector

Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We finance companies, institutions and projects that add cultural value and benefit people and the environment, with the support of depositors and investors who want to encourage corporate social responsibility and a sustainable society.

Our mission is -

• To help create a society that promotes people’s quality of life and that has human dignity at its core.
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment and promote sustainable development.
• To offer our customers sustainable financial products and high-quality service

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Role:

As a result of our continued growth and success in sustainable banking, we are looking for a talented Senior Relationship Manager to join our Wellbeing team to help us in our mission to make money work for positive social, environmental, and cultural change.

Our Senior Relationship Managers are responsible for delivering growth in the provision of Business Banking lending and products, through the development of new and existing customer relationships across your territory and portfolio. This role will be within our Wellbeing Transition Theme which encompasses healthcare (care homes and supported living for the elderly, children in care and adults and children with unique needs), education (including kindergarten, independent schools and colleges and Special Needs), arts & culture, religious organisations and recreation including leisure and sustainable/Green accredited tourism.

This role has a high degree of autonomy and offers hybrid working with a blend of home and remote working. Candidates will need to be able to visit their client base on a regular basis as well as having use of the Edinburgh/Bristol/London offices as required.

Key Responsibilities Will Include:

• Generating new lending enquiries and presenting credit assessments within your sectors of expertise to the Bank’s UK credit committee, in furtherance of the team objectives
• Building and managing a portfolio of customer relationships, typically having between £5m and £20m exposure, both in terms of credit risk and operational performance to actively promote Triodos Bank’s lending and marketing events/ campaigns, raising the bank’s external profile across the region.
• Maintaining and growing an established network of key business introducers within the relevant sectors to ensure that they have a good working knowledge of Triodos Bank and act as introducers of quality business.
• Developing and maintaining ongoing bank policy and strategy regarding your specialist sectors. This also involves raising the awareness of the bank in relevant networks and communities and working with international co-workers to form a wider perspective.
• Assisting with pan sector activity to reinforce our presence across the UK.
• Preparing and negotiating indicative term sheets and loan terms for new and existing complex, high profile or large exposure customers and their advisors
• Liaising with the Lending Operations, Legal and Middle Office/Commercial Support teams, solicitors and other key partners to ensure smooth processing of loan formalities and pay-outs.
• Actively participating in team meetings and communications which may involve travelling within the UK and occasional trips to Europe.

What We Are Looking For:

In order to be successful in this role, you will have extensive relevant experience and a demonstrable track record of achievement in commercial lending within relevant sectors (primarily healthcare, as well as other sectors relevant to your role) and be able to deal with complex credit proposals and customers within these sectors.

You will have the ability to develop and manage a client portfolio encompassing these sectors with excellent interpersonal skills and ability to deal with customers from a wide variety of backgrounds. As a senior member of the team, you will be required to mentor and train colleagues in the department and act as deputy for the Team Manager where appropriate.

Key Skills And Experience:

• Extensive relevant experience and a demonstrable track record of success in originating and concluding commercial lending transactions up to £20m into the following sectors in order of priority: healthcare (essential and covering elderly and special needs care, supported living), education (desirable and covering childcare/nursery, independent schools and colleges including special needs, higher education), arts & culture (desirable), religious and philosophical organisations (desirable), recreation and sustainable tourism (desirable).
• Relevant existing sector networks (key sector-aligned brokers, introducers, clients and relevant business/industry associations.)
• Proven business development skills and clear ability to develop and implement a meaningful business development and relationship management plan for your Theme sectors, portfolio and geographic regions.
• End-to-end lending transaction management including:
• Origination of lending opportunities including finance/refinance of operating organisations as well as development funding
• Operational and financial risk assessment of enquiries
• Formulating and issuing indicative heads of terms
• Negotiation of key commercial terms
• Preparing detailed credit proposals and presenting same to UK and Global Credit Committees
• Engagement, instruction and ongoing communication with key 3rd party providers including monitoring surveyors and RICS valuers, including interpretation of their reports
• Outlining scope (based on credit-approved heads of terms) for facility agreements, security and other relevant documentation (including development documentation) to panel solicitors to obtain comparable quotes to prepare same representing the bank
• Negotiation and conclusion of transaction documentation
• Final overview of documentation, conditions precedent and approval prior to facility pay out (including approving development drawdowns based on monitoring surveyor’s progress reports.)

We will support your own personal development and growth and help you realise your career ambitions.

Triodos Bank is proud of its culture, ethos and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of ethical sustainability and transparency, as well as the personal qualities to live these values.

What We Offer:

In return for your hard work and expertise, you will receive a competitive salary, plus access to our extensive benefits package, where most of our benefits are non-contributory. This role has a car allowance of £5,750 per annum paid monthly.

Our Benefits Include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave – After each 5 years of service, you will be able to take a sabbatical of up to 3 months. This benefit is then available after every 7 years of service thereafter.
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of £200 a year
• 1 Wellbeing Day
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme
• Colleague recognition voucher scheme

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

Closing Date: 10/08/2025

Location

Remote/Hybrid UK coverage (use of the Edinburgh/Bristol/London offices as required).