Senior Research Manager

About us:

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com

Introduction:

As a Senior Research Manager, you will take a leading role in managing research projects, acting as the primary client contact and an internal subject matter expert. You will design and execute research strategies that address complex business challenges, delivering actionable insights that drive growth. With robust expertise in consumer insights, product innovation, branding, and advertising, you will be pivotal in mentoring junior researchers and enhancing team performance while maintaining the gold standard of multi-country studies.

Responsibilities:

• Client and Project Management

Design research questionnaires that meet project objectives in consultation with clients.

Lead and manage end-to-end research projects, including survey design, data analysis, and results presentation.

Analyze and transform data into clear, story-driven reports and presentations that address clients’ research, commercial, and communication goals.

Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes and manage timelines, efficiency and budget.

• Strategic Contribution

Strong understanding of client business needs and deliver tailored solutions.

Act as a thought leader and research expert, demonstrating deep knowledge in consumer insights on topics like product innovation, branding, and advertising.

Stay updated with industry trends and contribute to business growth by suggesting new methodologies and solutions.

Contribute to business development by supporting proposals, pitches, and account growth initiatives.

• Team Leadership

Mentor and coach junior researchers, providing guidance on project execution, data analysis, and storytelling techniques.

Review and sign off on team deliverables to ensure excellence.

Foster a collaborative, innovative, and supportive team environment.

Most senior team members from the Research & CSM team that collaborates with Client and Commercial Directors to co-lead research-focused client engagements and manage emerging issues.

Your Profile:

• 8+ years of experience in quantitative market research, preferably on agency side.
• A results-driven, can-do attitude with a passion for research excellence.
• Strong organizational and project management skills, handling multiple tasks effectively.
• Excellent verbal and written communication skills in English; proficiency in Dutch is advantageous.
• Experience or education in fields such as Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees are welcome but not required.
• Proven expertise in designing, managing, and delivering complex research projects.
• Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and presenting these findings
• Proven ability to build and manage client relationships
• Robust coaching and mentoring abilities.
• Collaborative team player who thrives in a dynamic, fast-paced environment. Commitment to fostering an inclusive, empathetic, and transparent work culture.

Our Values:

• Acting with Ownership- Demonstrating individual accountability
• Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
• Collaborating with Curiosity- Exhibiting teamwork through togetherness
• Discussing openly, committing jointly- Sharing your views openly
• Embracing empathy- Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.