Senior Reservations Agent

CompanyAzumi Restaurant Group

LocationLondon Area, United Kingdom

Posted At1/15/2026

UK Visa Sponsorship Analytics

Occupation Type

Travel agents

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Azumi Restaurant Group. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

We are looking for an experienced Senior Reservations Agent to join our central Reservations team at Azumi Group. Based in our London Head Office, this role plays a key part in delivering exceptional guest experiences across the Zuma brand and wider Azumi portfolio.

As a Senior Reservations Agent, you will support the smooth day-to-day running of the reservations department, acting as a role model for the team while consistently delivering the highest standard of customer service.

Main Duties

Your key responsibilities will include:

Handling guest calls, emails and online enquiries efficiently, ensuring all reservations are accurately processed in the system
Maintaining in-depth knowledge of our brands, opening times, products and services
Recognising, acknowledging and accommodating regular guests and VIPs
Reconfirming bookings and proactively managing amendments, cancellations and special requests
Upselling alternative dining times, sister restaurants and premium experiences where appropriate
Supporting daily operational tasks within the reservations office

Managing guest feedback and complaints promptly and professionally, escalating where necessary

Acting as a positive role model, supporting, coaching and mentoring junior team members

Training and onboarding new starters

Ensuring clear handovers between shifts and adherence to opening and closing procedures

Maintaining strong communication with internal departments and operational teams

What We Look For

Proven experience in a Reservations, Guest Services or Customer Experience role within hospitality
Strong knowledge of reservations systems and processes
Excellent communication skills, with a calm, professional and guest-focused approach
Highly organised, detail-oriented and able to prioritise effectively in a fast-paced environment
A team player who leads by example and supports others to succeed
A genuine passion for hospitality, dining experiences and premium service

Benefits

As part of our team, you’ll enjoy:

World-class training designed to inspire and develop your career

Global opportunities across our five international brands

Rewards & Recognition, celebrating your contribution to our success

Exclusive dining discounts across the entire Azumi collection

Access to our employee assistance programme, Health Assured

Cycle to Work scheme and season ticket loans

About Us

Azumi Group is an award-winning restaurant group bringing modern, vibrant dining experiences to iconic destinations worldwide. Founded in 2002 with the opening of Zuma London, followed by the creation of ROKA in 2004, Azumi has grown into an internationally celebrated collection. With over 20 Zuma locations & multiple ROKA venues globally, our portfolio continues to grow, each venue offering a distinctive, memorable experience. In addition to Zuma and ROKA, our collection proudly includes standout concepts – Oblix, ETARU, and INKO NITO.

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let a member of our Talent Acquisition team know.