This is a 12-month maternity cover fixed-term contract beginning early September 2025.
This role is full-time, on site at our New Maker Yards neighbourhood at 40 hours per week, including occasional Saturday-working on a rota basis.
Overall Purpose
Get Living, renting is more than just finding a home — it's about creating a vibrant lifestyle and community. The Senior Resident Manager is responsible for ensuring high standards of customer service are delivered at all times and drives an excellent resident experience. This role leads and manages the neighbourhood team to ensure smooth daily operations are delivered in an efficient and effective manner, coaching and supporting Resident Managers in handling resident issues.
Key Relationships
Internal: Neighbourhood team, Director of Operations, Customer Hub, business support functions
External: Residents, customers, Property Management Company, contractors, third party suppliers
Key Responsibilities & Accountabilities
- Manage the resident experience through direct oversight of the Resident Managers and Maintenance team. Collaborate closely with the Property Management Company to ensure standards of quality, safety, security, efficiency, and profitability are consistently met.
- Foster an environment that enables the General Manager (GM) and Neighbourhood Manager (NM) of New Maker Yards to shape the resident proposition and drive commercial performance through effective management of property-related costs and budget control.
- Lead and inspire the neighbourhood team to embed a strong “residents first” mindset in all aspects of service delivery.
- Continuously assess and refine productivity and operational processes to drive efficiency and support the achievement of company objectives.
- Ensure all neighbourhood activities align with company policies, procedures, and relevant property legislation and standards.
- Collaborate with the GM and NM to deliver agreed business plans and goals. Take ownership of specific short-term and long-term projects aligned with business strategy.
- Manage the Maintenance function to meet agreed KPIs and service standards, ensuring work is delivered on time, within budget, and to expected quality levels.
- Act as the primary contact for feedback and complaints before they are escalated to the NM or GM, working proactively to protect the company’s reputation and maintain resident satisfaction.
- Build and maintain effective working relationships with central support functions and the wider operations team to ensure seamless operational support and drive improved outcomes where needed.
- Recruit, manage and develop direct reports, ensuring clear performance expectations, professional growth, and strong team engagement.
- Organising and leading on Resident events, working with local business and completing risk assessments.
- Completing office administration tasks including, but not limited to, raising and approving Purchase Orders, approving leasing contracts, setting up new suppliers, expenses and debt chasing.
Qualifications & Experience
- Property management, build to rent / residential experience essential.
- Leadership and team management experience essential.
- Strong customer service experience essential.
- Demonstrable track record in delivery of process improvement that drive efficiencies and support positive customer experiences.
- Industry legislation knowledge.
- ARLA or equivalent property qualification highly desirable.
- Medium to advanced computer skills, including Microsoft Office applications (Excel, Word, etc.) and good industry related systems knowledge e.g. Yardi, HubSpot.
Key Skills & Competencies
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to engage and be confident in dealing with a variety of people at all levels - residents, management and third parties.
- Self-motivated and proactive.
- Problem solver / solutions driven
- Adaptable and resilient, able to handle pressure and peak periods.
- Excellent attention to detail and organised approach to prioritising tasks.
Get Living Values
Actively champion our company values of
Respect, Integrity, Togetherness, Excellence, and
Innovation.
Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.
Get Living Commitment
Diversity & Inclusion
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health & Safety
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.
We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.
We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
ESG
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.
