Senior Risk & Compliance Manager

Job Title: Senior Risk & Compliance Manager

Location: East Midlands - 2 days office per week

Salary: to £90k + Car allowance

About the Role

Our client, a long standing and highly respected Financial Services organisation are seeking a highly skilled Senior Risk & Compliance Manager to lead and embed a robust first-line risk and compliance framework across the business. This is a senior leadership role where you will provide strategic guidance, ensure operational resilience, and drive a strong risk-aware culture. You will act as a trusted advisor to senior stakeholders, translating complex regulatory requirements into practical, scalable solutions and championing customer-focused outcomes.

Key Responsibilities

Leadership & People Management

• Set a culture of effective leadership, creating an inclusive and supportive team ethos.
• Set clear priorities, provide regular feedback, and coach colleagues to deliver their best work.
• Support team development, both for current roles and future progression, including performance and career conversations.

Customer Experience & Outcomes

• Embed a customer-first mindset across your team, designing and delivering excellent customer experiences.
• Monitor performance, utilise MI, and continuously improve processes and customer journeys.
• Inspire others through leadership that prioritises customer outcomes and service excellence.

Operational Resilience & Risk Management

• Ensure adherence to business continuity, cybersecurity, and operational risk procedures.
• Identify, report, and escalate risks, incidents, and potential operational disruptions.
• Collaborate with other teams to align resilience strategies and manage operational dependencies.
• Assess emerging threats, manage cyber and operational risks, and embed mitigations in day-to-day planning.
• Lead risk considerations in major change and transformation programmes.

Information Security & Data Management

• Promote a security-aware culture, ensuring compliance with all information security policies and procedures.

Health & Safety

• Maintain a safe and healthy working environment, complying with policies and relevant regulations.
• Promote a proactive health and safety culture within your team, encouraging wellbeing and open discussion.

What We’re Looking For

Knowledge & Skills

• Strong expertise in operational and enterprise risk management, governance, and compliance frameworks.
• Deep knowledge of regulatory requirements, including financial services conduct, operational, and consumer regulations.
• Ability to translate complex regulation into practical operational controls and solutions.
• Strong leadership, influencing, and coaching skills with experience engaging senior stakeholders.
• Skilled in risk trend analysis, thematic reporting, and data-driven decision-making.
• Strategic thinker, able to connect operational risks to enterprise objectives and long-term planning.

Experience

• Proven track record in senior risk, compliance, or governance roles.
• Experience leading risk and compliance frameworks across multiple business areas.
• Demonstrated ability to embed risk and compliance into change programmes and regulatory initiatives.
• Experience building, coaching, and developing high-performing teams.
• Trusted advisor to senior leaders, translating regulatory complexity into operational clarity.

Behaviours

• Customer-obsessed, commercially aware, and outcome-focused.
• Collaborative, pragmatic, and solution-oriented.
• Builds trusted relationships and acts as a visible risk and compliance expert.
• Champions a culture of integrity, accountability, and continuous learning.

Qualifications

• Relevant professional qualifications (e.g., ICA, IRM, CII) desirable.
• Full UK driving licence required (role may involve UK travel).

Why Join Us?

This is an exciting opportunity to make a real impact, leading first-line risk and compliance across a dynamic organisation. You will have the autonomy to shape frameworks, influence senior decision-making, and develop your team while driving a culture of operational excellence and customer focus.