Senior Sales Operations Manager

About Trustly

At Trustly, we’re passionate about simplifying the way people transfer, pay, and get refunded online. Our payment solutions serve merchants in various industries. This includes E-com, Financial Services, Gaming and Travel – linking the world’s top brands with millions of consumers who expect security and convenience. Our people are from all corners of the globe, and this we’re proud of. We strongly believe that diversity is what helps us create solutions that are more inclusive. Making sure that we’re constantly innovating. Our fast-growing team is headquartered in Stockholm, Sweden, with additional offices across Europe and the Americas. Together, we are modernizing payments and the work you’ll do here will make a lasting impact. 

About the Global Revenue Operations

At Trustly, the Global Revenue Operations domain is on a mission to transform how we drive revenue and grow our merchant and user base. We do this by delivering top-tier sales operations, using insights, analytics, and the right tools to guide decisions and improve performance, and building strong cross-functional partnerships across the business. Our team combines innovative thinking with a focus on accountability and customer impact, all to support our commercial teams with the tools and insights they need to succeed.

About the role

We’re looking for an experienced and motivated Sales Operations Manager / Head of Sales Ops to join our Global Revenue Operations domain, supporting the commercial organization across multiple verticals in Europe and the US. Reporting to the Global VP of Revenue Operations, you’ll help shape how we sell by running business cadences, improving workflows, refining processes, and rolling out new ways of working that empower our sales teams across markets. You’ll lead strategic projects end to end, from design through to successful implementation - and make sure teams are trained and set up to deliver results. You’ll also drive consistency across the organization by developing clear documentation, running training sessions, and following up to ensure processes stick.

We’re looking for a game-changer, with a strong background in sales or revenue operations, excellent project and stakeholder management skills, and a passion for helping teams operate at their best. Your work will be critical to increasing sales efficiency and driving growth across the business.

• Run core sales cadences and routines: Own and facilitate global pipeline reviews, deal desk meetings, and pipeline clean-ups to keep revenue processes on track
• Drive strategic projects: Lead the operational delivery of key initiatives, from planning through rollout and training, ensuring smooth adoption by the sales teams
• Streamline processes and tools: Continually refine workflows, improve the sales tech stack, and optimize ways of working to help sales teams focus on selling, not admin
• Optimize the Lead-to-Cash process: Drive improvements across the end-to-end sales cycle—from opportunity creation and deal progression through contracting, and revenue recognition
• Support enablement: Develop and deliver onboarding, training, and resources that help sellers ramp quickly and perform at their best
• Improve forecasting: Analyze data to improve revenue predictability and help leadership make informed decisions
• Champion best practices: Promote a culture of continuous improvement, sharing insights and learning across teams
  

• You have 4+ years of experience in sales operations, revenue operations, or sales (experience in payments or fintech is a plus)
• You know how to run projects end-to-end, balancing big-picture thinking with attention to detail
• You have a track record of improving sales processes and making workflows more efficient
• You’re a clear communicator and strong collaborator, comfortable working across teams in a fast-paced environment
• You bring a data mindset, using insights to shape decisions and drive improvements
• You’re adaptable, resourceful, and always looking for ways to make things better
• You take ownership and deliver on commitments, while keeping the customer at the center of everything you do
• Salesforce experience is a must, and it’s great you’ve also used / managed tools like Gong, Sales Navigator, Cognism, QlikSense
• Hold a Bachelor’s degree in Business, Finance, Marketing, Economics, or a related field
  

Our Benefits

🌴 20 to 30 days of holiday (depending on location) to support a healthy work-life balance

🥳 Monthly team outing allowance to enjoy social events with your colleagues

👶 Parental leave top-up additional support for new parents

🥐 Daily breakfast and on-site perks to make your workday smoother

💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.