Senior Segment Marketing Manager

Job title: Senior Segment Marketing Manager

Office location with Hybrid working: Hammersmith

The Senior Segment Marketing Manager owns the strategy and customer growth for their allocated segments. To be successful in this role, they must be capable of diving into the detail, knowing their numbers, and able to quickly pull a plan together to address gaps in performance. Segment managers are the go-to point of contact across the business, working cross functionally and being able to influence others is a must. They must be able to thrive in a high growth, high pressure environment, and be able to balance speed of execution with impact.

What will you be doing?

• Create, maintain and deliver strategic GTM plans by segment
• Own forecasting and achievement of penetration and associated KPIs by audience
• Act as the single point of contact and subject matter expert for their designated audiences
• Share insight and commentary contextualising performance
• Engage stakeholders and provide virtual leadership across all activities for their designated audiences
• Propose and optimise marketing investment activities in conjunction with key stakeholders

What we are looking for?:

• Familiarity with subscriber & recurring revenue Telco model
• Track record of delivery working in a matrix environment
• Customer Acquisition in a Commercial organisation
• Proven ability to juggle multiple priorities across different customer groups and projects
• Detail driven and able to articulate simple stories from complex data trends
• Strategic thinker able to see the bigger picture and create visions for the future
• Strong drive to succeed and highly resilient to overcoming problems

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

Some of our key Benefits

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)