East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber
Job Summary
This is a Nationally based role
Job Description
HM Courts and Tribunals Service
Directorate: Digital Technology Services (DTS)
Pay Band: Grade 7
Job Title: Senior Service Designer
Location: London / National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Term: Permanent
Interview: Video conference via Teams
Important Salary Details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Gdd:
Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User Centred Design job family and is a Service Designer role at Senior Service Designer level.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
We’re looking for a Senior Service Designer who is passionate about designing digital services that are simple enough for everyone to use. You’ll play a key role in building our capability to design and continuously iterate world-class, user-centred, inclusive services for internal and external users. The Digital Delivery team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.
Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As a service designer, you’ll work closely with user researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.
Key Responsibilities:
We are looking for a senior service designer with a track record of:
- designing systems for use across multiple complex services based on user needs and can identify the simplest of a variety of approaches
- interpreting the needs of technical and business stakeholders, managing stakeholder expectations and hosting difficult discussions in the team and with senior stakeholders to influence progress.
- making decisions characterised by medium levels of risk and complexity and recommending decisions as risk and complexity increase, building consensus between services or independent stakeholders.
- bringing people together to form a motivated team and help create the right environment for a team to work in, mentoring and developing the team as needed.
- leading the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Skill level: expert)
- identifying, communicating and working within constraints, challenging the validity of constraints when appropriate and ensuring standards are being met.
Essential Skills & Criteria:
- This role will involve leading on the service design for a jurisdiction, such as family or tribunals, while also delivering service design work in teams depending on the highest priority in the jurisdiction.
- You’ll be comfortable working autonomously to help key stakeholders such as judges, operational leaders, service managers and programme directors understand the importance and value of a user-centred approach to designing court and tribunals services.
- An expert in evidence- and context-based design, you’ll use insights from research to find, test and refine the best solutions to meet user and business needs across whole user journeys. An advocate for a user-centred approach, you’ll give direction on tools, teams and methods needed to solve user problems and play an active role supporting others in our growing community of practice.
- You’ll coach, mentor, train and develop other designers, supporting the growth and development of the design team and creating the right conditions for supportive communities of practice to grow and thrive.
- An experienced and credible strategic thinker, you’ll lead the design, communication and implementation of service strategies and approaches. As part of this, you’ll evaluate new and existing services against strategies, frameworks, design systems and policies to ensure that user and business requirements are met (and articulate what happens if they aren’t).
- You’ll work closely with other designers, researchers, analysts and technical experts to help our users complete their goals quickly and easily; minimising support costs (and other failure demand) as well as improving efficiency and reducing the time needed to process applications.
You’ll Be Expected To:
- Design services that work for different users across the various channels we offer for court and tribunals service journeys, developing service journey maps, service blueprints and high-level prototypes
- Work with judges, operational leaders, technical teams and other key stakeholders to facilitate the co-design process; developing a deep understanding of their needs, managing expectations and agreeing service propositions
- Work as an embedded team member within agile delivery teams, helping manage and visualise outcomes, prioritise work and develop service roadmaps from minimum viable products to full live services
- Be an active member of HMCTS’ user-centred design community, collaborating with others and using your experience and specialist knowledge to coach and mentor others
- Support and manage other designers, assuring quality work and behaviours and helping them develop experience through personal development plans and opportunities to rotate between teams
- Actively participate in user research, helping translate research findings into actionable insight to inform service development
Application Process:
The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.
- Experience – As demonstrated in your application form.
- Technical – As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.
- Technical Presentation - You will be required to prepare a short presentation. Details will be provided 5 working days before your interview.
- Behaviours – You will be required to provide evidence of the following key behaviours at G7 Level.
- Working Together
- Leadership
- Communicating and Influencing
- Changing and Improving
- Making Effective Decisions
You will be expected to align your answers to the following GDD Capability skills:
- Capability Skill 1 - Leading design
- Capability Skill 2 - Design communication
- Capability Skill 3 - Iterative design
- Capability Skill 4 - Evidence-based design
HM Courts and Tribunals Service
Directorate: Digital Technology Services (DTS)
Pay Band: Grade 7
Job Title: Senior Service Designer
Location: London / National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Term: Permanent
Interview: Video conference via Teams
Application Process:
The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.
- Experience – As demonstrated in your application form.
- Technical – As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.
- Technical Presentation - You will be required to prepare a short presentation. Details will be provided 5 working days before your interview.
- Behaviours – You will be required to provide evidence of the following key behaviours at G7 Level.
- Working Together
- Leadership
- Communicating and Influencing
- Changing and Improving
- Making Effective Decisions
You will be expected to align your answers to the following GDD Capability skills:
- Capability Skill 1 - Leading design
- Capability Skill 2 - Design communication
- Capability Skill 3 - Iterative design
- Capability Skill 4 - Evidence-based design
Person specification
Please Refer To Job Description.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Leadership
- Communicating and Influencing
- Changing and Improving
- Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
- Capability Skill 1 - Leading design
- Capability Skill 2 - Design communication
- Capability Skill 3 - Iterative design
- Capability Skill 4 - Evidence-based design
Alongside your salary of £58,511, HM Courts and Tribunals Service contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/12459?entityId=12459
