Senior Service Desk Engineer

Job Advert

Location - Salisbury (1day a week remote working)

Are you an experienced IT support professional who enjoys mentoring others and thrives in a fast-paced, fun, and collaborative environment? If you're looking for a role where you can make a real difference, we want to hear from you!

Here at Animal Friends, we're not just passionate about pets; we're passionate about our people. We believe in working hard, having fun, and supporting each other to be the best we can be. Our Service Desk is the heartbeat of our IT function, and we're looking for a Senior Service Desk Engineer to help lead the way.

What you'll be doing:

As a Senior Service Desk Engineer, you'll be the go-to technical expert for our team and the wider business. You won't just be resolving complex incidents; you'll be a mentor for your colleagues, a key player in exciting IT projects, and a deputy to our Team Leader. This is a role with real responsibility and the chance to shape our support services.

A glimpse of your day-to-day:

• Provide top-notch 1st and 2nd line support for our Windows and Mac environments.
• Mentor and guide our talented Service Desk Engineers, sharing your knowledge and expertise.
• Manage and prioritise tickets using ServiceNow, ensuring we hit our SLAs.
• Get hands-on with projects, from system upgrades to new software rollouts.
• Administer key systems like Microsoft 365, Active Directory, and more.
• Help us maintain our high standards within our ISO27001 framework.

Who we're looking for:

You're a natural problem-solver with substantial experience in a senior IT support role. You're comfortable with everything from Active Directory and O365 to network troubleshooting. Most importantly, you're a people person. You excel at building relationships, you're a team player, and you have a genuine desire to help others succeed.

We’re not looking for a list of buzzwords on a CV. We're looking for someone who is:

• A great communicator: You can explain technical issues in a clear and friendly way.
• A team player: You thrive in a supportive environment and enjoy helping your colleagues shine.
• Proactive and driven: You're always looking for ways to improve things and are excited to take on new challenges.
• Passionate about technology: You keep up with the latest trends and enjoy learning new skills.

Why you'll love working with us:

• A supportive team: Join a friendly, tight-knit team that feels more like a family.
• Make an impact: Your work will directly contribute to the success of our business and our mission.
• Meaningful projects: Get involved in a variety of projects that will challenge and develop your skills.
• Work-life balance: We understand that life happens outside of work and offer a balanced and flexible environment.

Ready to take the next step in your career with a company that values you?

Benefits Of Working With Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:

• 25 days annual leave plus bank holidays and we give you your birthday off
• Fully paid day off for charity work
• 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
• We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub
• We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
• Most importantly, you`ll be working within a courageous, passionate and kind-hearted team

Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.

We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

All secondment positions have the potential to become permanent in the future, this will be dependent upon business need.

Department

IT

Contract type

Permanent

Hours

37.5

Salary

Up to £33K