Senior Service Engineer – CCTV & Access Control

Senior Security Service Engineer (CCTV & Access Control)

London – City

Permanent, full-time

£38,000-£45,000 + bonus + benefits

SecureWais UK Ltd is a high-end electronic security integrator working across prestigious commercial and residential sites. We specialise in physical security engineering, delivering reliable, long-term solutions for clients who value quality, consistency, and trust.

We’re looking for a Senior Security Service Engineer to join our servicing team, supporting Access Control and CCTV systems, alongside intruder and fire systems, across live client environments.

The role

This is a hands-on senior servicing role focused on fault-finding, preventative maintenance, and high-quality customer support. You’ll act as a senior technical point of contact for servicing works, taking ownership of complex and recurring issues across both physical hardware and system software, while helping to maintain the long-term client relationships SecureWais is known for.

The role suits someone who takes pride in doing the job properly, communicates clearly with clients, and approaches servicing with both technical care and commercial awareness.

What you’ll be doing

Planned preventative maintenance (PPM) and reactive servicing

Advanced fault-finding across CCTV, access control, intruder, and fire systems

Diagnosing issues across both hardware components and system software, including configur

ation and connectivity

Acting as an escalation point for complex or repeat issues

Advising clients on system performance, improvements, and remedial works

Ensuring all work meets British Standards and health & safety requirements

Producing clear, accurate service reports and documentation

What we’re looking for

Strong experience servicing physical security systems (CCTV & access control essential)

Confident fault-finding across equipment, software, and IP-based systems

Working understanding of networking fundamentals (IP addressing, PoE, switches)

Comfortable working directly with clients and representing the business on site

Organised, reliable, and safety-focused

Full UK driving licence and ability to obtain BPSS/SC clearance

Why SecureWais

Employee-owned business with long-term career opportunities

Work on well-established, high-profile sites

Professional development and manufacturer training supported

Zone 1–2 travel supplement, Employee Ownership Scheme, and additional long-service leave

If you’re an experienced servicing engineer looking for a senior role where quality, trust, and long-term client relationships matter, we’d love to hear from you