Senior Social Media Associate, Channel Communications (contract)
Company
Location
London, England, United Kingdom
Posted At
8/1/2025
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Description
This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number 05537535.
Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
Duties:
Our commitment to inclusion & belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
Duties:
- Monitor emergent issues across social media channels
- Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management
- Draft copy and publish content across different channels
- Assist with developing playbooks and guidance on best practice
- Assist with measuring campaign/project effectiveness
- Support the team with the management of sensitive, high risk reactive & proactive communications on Airbnb’s social media channels
- Support local EMEA teams with reputational flagging and management
- Appropriately support on urgent posts, ‘handoffs’ and various escalations
- Monitor queues and provide guidance to the team as needed
- Highlight issues regarding volume to Lead(s)
- Highlight gaps in workflows
- Gather and analyze data for reporting, deep dives, performance insights and quality
- Assist Lead when out of office, as needed
- Support upskilling and onboarding of new teammates
- Support with writing response strategies
- Support driving initiatives and projects with regional/global impacts
- Experience working on projects in a fast-paced environment
- Multi-channel issues and crisis management experience
- Experience working on cross functional projects with multiple stakeholders
- Strong organizational skills and attention to detail
- Strong verbal communications and interpersonal skills
- Experience with Sprinklr or other social media monitoring tools, is a plus
- Experience with internal tools like Nova to aid investigation, is a plus
- Language proficiency in English, other languages are a plus
- Bachelor’s Degree, or equivalent work experience
- Passion for Airbnb and the mission of the company
- Ability to work weekend days and public holidays required, as well as evening shifts when needed. Please note that this role requires you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local time zone). Your schedule can change to meet business needs and, where possible, we will take your availability into consideration.
Our commitment to inclusion & belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
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