Senior Social Media Manager

Its 1 year FTC

Job Titl

eSenior Social Media & Content Manage

r
Job Description Summa

ryReporting to the Head of Brand, you’ll be responsible for driving engagement with and building positive relationships with both customers and prospects in social media channels. You’ll be responsible for developing a social media strategy and you’ll own the social content calendar and develop organic, socially native content to drive engagement. In a category dominated by negativity, you’ll take opportunities to engage with consumers in social channels and drive positive interaction

s.

Key areas of responsibil

• ity:Creating a social media platform strategy with clear content pillars to change perceptions of the TalkTalk brand, drive engagement and build positive relationships with consumers and prosp
• ectsCreate and own a proactive social media content calendar across all platforms including TikTok, X, Meta and Link
• edInOversee the creation of socially native content by the Social media & content manager to drive reach and engagement organically, without the need for big media or production bud
• getsTake opportunities to jump on the latest social media trends to drive engagement with the b
• randOversee the development of content to engage our corporate audience on Link
• edInDevelop a community management strategy and oversee implementation to drive positive engagements both within and outside our own social channels, bringing our brand personality and tone of voice to
• lifeLeadership – Motivate, inspire and energise the Social Media & Content Manager to develop social communications that will disrupt, cut through and drive consideration for Talk

Talk
Must

• haveA social media expert with experience in a social media role, abreast of the latest social media t
• rendsA self-starter, able to run our social media fun
• ctionA team player – able to work collaboratively with the brand team, PR team and our social media operations/customer care
• teamA leader, able to define our social media strategy and motivate and inspire our social media ma

nager
Be Yourself. Make an Impact. Jo

in Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yo

urself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make

it work.
What

• We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and c
• onnectionCollaborative office spaces designed for creative thinking and i
• nnovationFree on-site parking at ou
• r officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 mo
• re days!)Private healthcare for all
• employeesCompetitive pension scheme and performance-related bonus oppo
• rtunitiesFree broadband for all
• employeesLife event gifts – celebrating milestones like marriages a
• nd birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conv
• ersationsSalary sacrifice scheme – save on dental, gym,
• and moreBig retail and leisure
• discounts3 paid volunteering days a year – because making a difference matters