Senior Soft Service Manager
Location
London, England, United Kingdom
Posted At
7/9/2025
Advertise with us by contacting: [email protected]
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Description
We have an exciting 12 month secondment or fixed term opportunity within Soft Services.
We are looking for a proactive individual with a strong background in catering and housekeeping management, excellent organisation, written and verbal communication skills to manage and engage with a large, diverse soft services facilities team.
The post holder would be expected to engage with stakeholders including clinical teams, manage their own workload, make decisions, proactively engage staff & problem solve in order to constantly deliver outcomes that support patients’ experience.
Ability to understand policies, monitor, evaluate and train staff, manage absences and support staff well-being is required. Strong data analysis skills are a bonus.
Ensures the smooth and efficient running of the hospital buildings in relation to front line “soft” facilities management services within the Essentia scope namely. Housekeeping and Patient Food Services, as well as being the soft FM lead for the general environment of the hospital buildings.
Oversees the daily activities of Facilities Management contract providers, monitoring day-to-day performance metrics for Soft FM and ensuring that agreed standards are met and reports upon them to the appropriate operational line manager.
Manages all staff so as to ensure that local teams meet the objectives set and that the staffs themselves have excellent opportunities for development in order to fulfil their potential.
We offer a dynamic challenging job, in a fast moving, flexible working environment. We have a strong commitment to your personal and professional development.
In Addition, We Offer Excellent Benefits, Such As
If you would like to join the team, please apply today
Interview and assessment date 22 July 2025
For further details / informal visits contact: Name: Mabel Worburton Job title: Head of Soft Services Email address: [email protected]
We are looking for a proactive individual with a strong background in catering and housekeeping management, excellent organisation, written and verbal communication skills to manage and engage with a large, diverse soft services facilities team.
The post holder would be expected to engage with stakeholders including clinical teams, manage their own workload, make decisions, proactively engage staff & problem solve in order to constantly deliver outcomes that support patients’ experience.
Ability to understand policies, monitor, evaluate and train staff, manage absences and support staff well-being is required. Strong data analysis skills are a bonus.
Ensures the smooth and efficient running of the hospital buildings in relation to front line “soft” facilities management services within the Essentia scope namely. Housekeeping and Patient Food Services, as well as being the soft FM lead for the general environment of the hospital buildings.
Oversees the daily activities of Facilities Management contract providers, monitoring day-to-day performance metrics for Soft FM and ensuring that agreed standards are met and reports upon them to the appropriate operational line manager.
Manages all staff so as to ensure that local teams meet the objectives set and that the staffs themselves have excellent opportunities for development in order to fulfil their potential.
We offer a dynamic challenging job, in a fast moving, flexible working environment. We have a strong commitment to your personal and professional development.
In Addition, We Offer Excellent Benefits, Such As
- A minimum of 27 days annual holiday allowance (not including bank holidays), plus the option to buy and sell. Increasing to 29 days after 5 years and 33 days after 10 years
- The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.
- Interest free Season Ticket Loan
- Long Term Service Awards
- Subsidised on-site nurseries and childcare vouchers
- A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
- Ride to work scheme
- Employee assistance programme
- Free staff counselling service
- Free stop smoking service
If you would like to join the team, please apply today
Interview and assessment date 22 July 2025
For further details / informal visits contact: Name: Mabel Worburton Job title: Head of Soft Services Email address: [email protected]
Advertise with us by contacting: [email protected]
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