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About The Team
Our UK Operations teams work where Uber's technology meets the real world. We own city-specific business outcomes and bridge our Global business strategy with local needs. The Rider Operations team is a subset of the UK Operations teams that manages the rider lifecycle, works on continuously improving the rider experience and fuels the growth of the business by ensuring new and existing rider segments increasingly engage with our product portfolio (e.g., X, Exec, Comfort, Boat, Trains, Flights etc.).
About The Role
This role will be accountable for the commercial and operational success of our UK Trains & Flights businesses.
In this role, you will own the local strategy, be responsible for designing & deploying local growth initiatives as well as understanding the local consumer needs and ensuring the product is localised to meet UK customer needs. In addition, you will help shape and deliver Uber's multimodal strategy in the UK, using data and operational levers to ensure that riders have an affordable, reliable and convenient booking experience when using these newly added modes of transport, alongside Uber's existing offering (e.g., UberX, Uber Exec, etc.). You will be accountable for the Commercial and Operational success of the Train & Flights business in the UK.
You will work closely with the Global Trains team, including counterparts in other markets (Spain + more coming soon!). You will also have the unique opportunity to work in collaboration with a wide array of Uber teams (e.g., BD, Marketing, Product, Engineering, etc.) as well as with our third party integration partners.
A good candidate for this role should be an analytical problem solver with solid business acumen and strategic thinking who is able to work with others to turn strategies into actions and ultimately deliver a great user experience for our Uber users. Must not be afraid to roll sleeves up and get stuck in!
What The Candidate Will Do
- Strategy - Drive the strategy for Trains in the UK as well as help shape Uber's multimodal strategy in the UK and iterate it as we unlock more insights from our customer base and operations
- User experience monitoring & optimisation - Form a granular view on the user experience delivered (e.g., dashboards, user surveys, etc.), identify opportunities to improve the user experience through different levers (e.g., customer info/education, product improvements, ad-hoc incentives, etc.) and work with the relevant teams to address the identified improvement opportunities
- Growth initiatives - Design, plan and execute growth initiatives (e.g., CRM campaigns, promotional strategy) aimed at scaling our business across the UK
- Tech roadmap - Collaborate with our Product and Engineering teams to build our future Tech developments, ensuring that we continuously prioritise the highest value-adding features
- Integration partners alignment and collaboration - Work with our integration partners' teams to ensure smooth communication and ways of working as well as to identify opportunities to improve the operations that overlap across businesses (e.g., addressing support tickets raised by Uber riders)
- Senior stakeholder reporting & alignment - Create a governance structure through which all relevant UK/EMEA/Global senior stakeholders as well as the key contributing teams remain informed about the progress made and can swiftly be mobilised when support is required
What the Candidate Will Need / Basic Qualifications:
- At least 5 years of proven experience in strategy and operations coming from industries such as Technology, Consumer Goods, Manufacturing, Logistics/Transport or Management consulting
- Experience with identifying, building and improving operational processes
- Master problem solver; able to quickly get to the essence of complex problems, develops pragmatic solutions where no standards exist today, engages other experts for feedback and integrates it effectively
- Strong stakeholder management skills with experience working with cross-functional teams in developing and operationalising initiatives
- Data-driven decision mentality and sound business judgement through excellent analytical thinking. Experience in manipulation of data sets and data interpretation. SQL proficiency preferred
- Strong communication and comfortable sharing information formally or informally with senior audiences
- Excellent planning and organisation skills
- Creative solutions-driven approach, with an anything is possible attitude
Bonus Points / Preferred Qualifications:
- SQL proficiency preferred
