Senior Success Manager (all genders)

Cheltenham, England, United Kingdom

7/24/2025

THE OPPORTUNITY


At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.

We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us.

As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group

About The Role

As a Senior Success Manager at Tradebyte, you’ll play a key role in shaping the future of e-commerce by supporting and growing a diverse portfolio of national and international brands—ranging from established players to emerging market leaders. You'll act as a trusted partner to your Sport brand clients, uncovering growth opportunities, identifying market trends, and offering strategic solutions that help scale their businesses across marketplaces.


WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You successfully cooperate with your national and international accounts to ensure their further development in the marketplace world
• In addition to established customers, you support hidden champions in positioning themselves in the market and scaling their business
• You analyze your accounts, recognize market trends, identify existing potentials and actively develop solutions for your customers
• You are their contact person, solve inquiries independently, and are a trustworthy partner in case of escalations
• You are the interface between customers and internal departments and actively drive the solutions
  
  
  
  

WE'D LOVE TO MEET YOU IF

• You have at least 4 years of experience in a digital environment, e.g. e-commerce or SaaS , at least 2 years of experience with a focus on Sports Brands is an advance
• Working with customers is your passion and with your ability to analyze, you create solutions to exploit the potential of your customers
• You are comfortable working with Google Spreadsheet and use basic functions like Pivot and VLookup
• Communication is one of your strengths and you like to build long-term customer relationships
• You are result-oriented and have a self-reliant way of working
• You bring excellent English skills, both in writing and verbally. Additional language skills are a plus.
  
  
  
  

WHAT YOU CAN EXPECT FROM US

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
• Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
• You’ll be given various learning and development opportunities to enhance your professional development
• A true hybrid working model with flexibility to work anywhere in Germany or UK
• 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
• We’ll help you commute to the office with zero emissions through a rented company bike or by charging you electric car at our e-charging station
• Access to additional German or English classes to improve your language skills
• A variety of health offers to support your well-being, as well as free beverages and fruits