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Senior Technical Services Analyst
London Bridge
Full-time, 37.5 hours per week
Permanent
HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.
As a Senior Technical Services Analyst in ITG Service Delivery Department at HCA UK, you will be providing a deputy support role to Facility Head of IT and Team Lead in processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
- Investigate causes of incidents and seeks resolution
- Escalate unresolved incidents.
- Facilitate recovery, following resolution of incidents.
- Document and closes resolved incidents according to agreed procedures
- Work closely with ITG teams to ensure IT issues are identified, logged, documented and resolved in a timely fashion during BAU and on call
- Create documentation for new client hardware per new technologies or technologies going end of life
What You'll Bring
- Hands-on technical experience in deploying and supporting iOS operating systems and applications
- Hands-on technical experience in first-line vendor support and management (speaking with vendors to trouble-shoot the installation and support of technical products).
- Hands-on technical experience in deploying and supporting Mobile and Device technologies, specifically including Mobile computing power systems, Cellular/Mobile computing technologies, Mobile Device Management (MDM)
- Technical experience in deploying and supporting hardware, specifically: Enterprise level PC / laptop / tablets / PDA devices; healthcare industry-standard display products; enterprise-level print/imaging, barcode scanning technologies
- Good Communication skills while responding to tickets and incidents and while working with other ITG/Business stakeholders
- Advises on available standards, methods, tools, applications and processes relevant to group specialisms and can make appropriate choices from alternatives.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Technical Services Analyst you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
