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Reports to Technology Change Director
We are seeking a dynamic and experienced Technology Leader to implement and scale our enterprise integration platform. This role is critical to our digital transformation agenda, enabling seamless connectivity across systems and unlocking the potential of data-driven and AI-enabled services.
The purpose of this role is to be responsible for overseeing the end-to-end delivery lifecycle, ensuring governance, and continuously improving delivery performance. You will be responsible for managing the end-to-end delivery of the MuleSoft platform and a series of strategic AI initiatives, working closely with internal technology teams, business stakeholders, and external professional services partners. This is a high-impact role requiring strong technical acumen, stakeholder management, and a proven track record of delivering complex integration projects.
Key responsibilities:
- Manage and deliver a high-impact, multi-jurisdictional, complex, integration layer implementation project and supporting Technology & 3rd party workstreams in a fast-paced and virtual environment, from discovery through to delivery and successful transition and adoption in line with the agreed delivery framework.
- Collaborate with executive leadership and technical stakeholders to define project goals, success metrics, and roadmaps for AI innovation and implementation.
- Drive strategic planning and execution of AI initiatives, including risk management, resource allocation, and change management across multiple business units.
- Stay current with AI trends and technologies, translating emerging capabilities into actionable project opportunities that deliver measurable business value.
- Own the delivery roadmap and ensure timely, high-quality execution of technology projects and programs.
- Monitor and report on delivery KPIs, ensuring continuous improvement in velocity, quality, and customer satisfaction.
- Plan and manage resources and ensure that projects are staffed with the appropriate skills and experience, from both in-house and vender-supplied near-shore teams.
- Estimate and forecast the time and cost to deliver outcomes, informing project, programme, and departmental budgets.
Technical Leadership:
- Lead the technical design and implementation of the MuleSoft Anypoint Platform as the enterprise integration layer.
- Define and enforce integration architecture standards, API governance, and best practices.
- Collaborate with business and technology teams to identify, prioritize, and deliver high-value integration use cases.
- Provide hands-on leadership in the development of APIs, connectors, and integration flows.
- Ensure alignment with enterprise architecture, security, and compliance frameworks.
- Work with delivery managers and project leads to ensure timely, high-quality delivery of integration solutions.
- Act as the primary technical liaison between internal teams and external MuleSoft implementation partners.
- Evaluate vendor proposals, capabilities, and delivery plans to ensure alignment with project goals and enterprise standards.
- Oversee vendor performance, ensuring timely delivery, quality assurance, and adherence to contractual obligations.
- Facilitate knowledge transfer and capability building within internal teams to reduce long-term vendor dependency.
- Manage escalations and resolve technical or delivery issues in collaboration with vendor teams.
- Ensure vendor solutions are well-documented, supportable, and integrated into the broader enterprise architecture.
Performance & Governance:
- Drive agile maturity through coaching, training, and firsthand support.
- Set the standards and principles, ensuring the use of Azure Dev Ops and other tools aligns.
- Collaborate with Product, Engineering, and Business stakeholders to ensure alignment and shared ownership of outcomes.
- Establish and maintain robust governance structures to ensure compliance, risk management, and stakeholder visibility.
- Lead regular delivery reviews, retrospectives, and performance assessments.
- Ensure alignment with enterprise architecture, security, and compliance standards, particularly those relevant to the finance industry.
- Stay up to date on the latest trends and best practices in project delivery and agile methodologies, seeking innovative ways to leverage technology, automation and AI.
- Development and presentation of Business Cases to socialise the benefits and secure funding.
Strategic Leadership:
- Helps to drive the Big Picture forward to the ground level – interpret the reality of how the vision is likely to be enacted.
- Can establish an operational strategy which is aligned to the Big Picture.
- Displays a strong empathy with the clients and stakeholder - voices their needs, reactions, and concerns to the organisation.
- Is vigilant in terms of understanding external trends, regulatory and economic factors along with technological changes which are likely to impact on the organisation – imports this understanding to counteract complacency.
- Garners support and challenges when appropriate to secure results.
- Evaluates and integrates emerging technologies to enhance the platform's capabilities, particularly in support of AI and automation initiatives.
Essentials Skills and Experience:
- 15+ years of demonstrable experience in delivering complex projects and programs on time, within budget, and to the required quality standards, using agile methodologies.
- Strong vendor management, working with global system integrators, system vendors, and other delivery partners to create a successful ecosystem to deliver success.
- 8+ years of experience in software engineering or integration architecture, with at least 3 years in a technical leadership role.
- Proven experience implementing MuleSoft Anypoint Platform in a complex enterprise environment.
- Strong understanding of API-led connectivity, microservices, and enterprise integration patterns.
- Proficiency in designing and developing RESTful APIs, RAML specifications, and reusable assets.
- Experience with CI/CD pipelines, DevOps practices, and cloud-native integration.
- Familiarity with security protocols (OAuth, JWT, TLS) and data governance.
- Excellent communication and stakeholder engagement skills.
- Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational.
- Strong background in agile delivery methodologies (Scrum, SAFe, Kanban, etc.).
- Deep understanding of delivery metrics, governance frameworks, and performance management.
- Experience with tools such as Jira, Confluence, Azure DevOps, or similar.
