Senior Trade Operations Manager

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced professional to join our team in the role of Senior Trade Operations Manager.

The Senior Trade Operations Manager will assist in the management of the operational integrity and technical competence of the department by being the primary point of contact for all internal stakeholders and external clients in respect of complex Trade transactions. Ensuring excellent service quality, and that all transactions are processed to tightly managed deadlines whilst minimising operational risk and maximising income.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Be responsible for the review and feedback to internal and external clients, on complex, and often high value Trade transactions.
• Mentor and provide guidance to junior members of the team to facilitate their enhanced learning and development.
• Drive on and offshore processing performance via appropriate workflow management oversight, supporting SLA attainment and Net Promoter Score (NPS).
• Continually reassess the operational risks inherent in the business and take responsibility for all complex queries / controls / reconciliations.
• Work closely with various stakeholders, including Legal, Compliance, Product Management and sales staff & relationship managers to manage the operational integrity and technical competence of the product.
• Work closely with GTS Sales/Relationship managers in the process of client acquisitions involving transactional facility review and takeover.

To be successful in this role you should meet the following requirements:

• Sound knowledge of Trade / Payments / Complex FX Queries.
• Good knowledge of Operational Risk & Compliance policies and Global Operating procedures.
• Strong communication and influencing skills to manage clients and stakeholders in this complex environment.
• Able to independently make sound business decisions using experience, good judgement and business sense and make recommendations on issue outside of own authority.
• Strong technical and interpersonal skills and the ability to communicate at all levels
• Ability to develop good working relationships with customers both internally and externally.

This role is based in Leicester.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500