Senior Traffic & Production Manager

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines.

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values; INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT that underpin who we are and the positive culture of our team.

Part of Synaptiq Health, our network is made up of market access & HEOR consultancy, Initiate and healthcare PR specialist, Beyond PR.

ROLE

We’re looking for a highly organised and solutions-driven Traffic & Production Manager to oversee the workflow and delivery of creative projects within our fast-paced agency. This role is pivotal in ensuring that projects move efficiently from briefing through to production and final delivery, on time and on budget. The Traffic & Production Manager will work directly with the VP, Operational Excellence, VP, Creative and Client Services Team to help facilitate the flow of client projects, internal work, pitches and proposals through the agency. The ideal candidate will be an excellent communicator, a natural problem-solver, strong at decision making and prioritisation, a natural collaborator and someone who thrives on keeping multiple plates spinning. An interest in improving processes and experience in the implementation of new systems / processes would be valuable.

KEY RESPONSIBILITIES

Traffic Management

• Manage and maintain the daily workflow and scheduling of all creative, digital, and editorial projects within the agency and ensure that all projects are resourced accurately, making maximum use of the resources available
• Monitor brief completion, projects and workloads, adjusting assignments and deadlines accordingly
• Allocate and assign work based on availability, skills, and project requirements
• Provide timely communication between relevant departments to resolve conflicts
• Monitor, track and assess utilisation of the team while assisting with short-, medium- and long-term capacity planning and resourcing
• Monitor current traffic processes and workflow, and proactively input ideas on how to improve current practices
• Act as the key point of contact between account management, creative, strategy, and production teams
• Anticipate resource bottlenecks and adjust schedules or utilise freelancers as needed

Production Management

• Oversee the production process for print, digital, video and experiential campaigns
• Source and liaise with external suppliers, production houses and freelancers to deliver assets on time, within scope and budget
• Prepare and manage production quotes, schedules, raise POs and check / process invoices
• Establish and maintain supplier relationships across all facets of production, from print to moving image, and with any freelancers used by the agency
• Support in the management of production projects in the agency ensuring that all required assets are provided in a timely manner
• Sourcing and setting up of new suppliers and freelancers and ensuring all paperwork is in place

Process & Operations

• Continuously review and refine traffic, workflow, and production processes to improve efficiency and effectiveness
• Maintain up-to-date records of project statuses and resource plans
• Support in resource forecasting and capacity planning
• Monitor and report on utilisation to leadership team, providing insights on current status

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• 3–5 years’ experience working as a Traffic or Resourcing Manager within a creative agency, medical communications agency preferred (Project Manager and Producer experience also considered)
• Experience managing workloads and scheduling workflow through project management tools (e.g. Smartsheet, Monday.com, Trello, Asana, Traffic LIVE, or similar)
• Excellent knowledge of creative production processes across print, digital and video in a medical communications environment
• Familiarity with budgeting and cost control
• Excellent organisational skills with the ability to multitask; dealing with constant changes and requests
• Calm under pressure, with the ability to manage multiple deadlines
• Excellent at building close partnerships with team members, freelancers and suppliers
• Confident and persuasive when needed, with excellent problem-solving skills
• Strong negotiation and supplier management skills
• Proactive, looking out for potential problems to arise and offering workable solutions before they escalate

OUR REWARDS

• 25 days annual leave (plus bank holidays)
• Birthday Day off & 3 days off between Christmas and New Year
• Enhanced Maternity and Paternity policies
• 6 weeks paid sabbatical after 5 years’ service
• Life assurance
• Private medical insurance
• Pension – up to 7% matching employee/employer contribution
• Support and well-being services

We look forward to hearing from you!