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Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.
At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category-leading destination for every fashion shopper.
The Role
We're hiring a Senior User Researcher to strengthen how customer evidence informs product decisions at Lyst.
This role is hands-on: you'll run high-quality usability and opportunity research in close partnership with product teams. The role will also own research enablement - creating foundations, tools and practices to help teams move faster and reduce bottlenecks.
What You'll Do
Deliver Applied Research for Product Teams
Own Research Foundations That Scale
Build knowledge systems and insight repositories
Enable Teams Over Time
Growth Over Time
As foundations mature, this role will have the scope to contribute to broader strategic questions by connecting customer behaviour to longer-term product opportunities.
Progression will be earned through strong execution, trusted partnership, and building systems that scale. We will create a supportive environment that values visibility and collaboration to help you succeed.
How We Work
User Research is a central capability that collaborates closely with embedded product teams. Some work happens in deep partnership with squads with particular connection through product design. Other needs that affect cross-organisational initiatives may require planned allocation. Regardless of the collaboration model, the focus is on clarity, impact, and sustainable ways of working.
What Success Looks Like
In your first year:
Over time:
What We're Looking For:
Nice to Have: