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At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Role
We’re looking for a dedicated and driven Senior Utility Account Manager, delivering exceptional service to our Utility customers. This role combines strong people management with technical knowledge, ensuring efficient day-to-day operations and proactive project delivery across all business levels.
Hours Per Week: 37
Days Per Week: Monday – Friday (09:00 – 17:00)
Contract: Full Time & Permanent
Annual Salary: £31,770 per annum
Hiring Manager: Susan Pratt
Location: Coventry, Wakefield or Hawarden
Closing Date: Thursday 31st July 2025
The day to day
- Lead and support the small Utility Team, including HR duties, performance reviews, and 1-2-1s
- Manage escalated queries, maintain high morale, and ensure excellent service delivery
- Oversee CIP project delivery and act as the primary customer contact
- Monitor KPIs, sample progress, and ensure timely resolution of issues
- Lead client meetings, present performance and financial data
- Liaise with internal teams, sampling providers, and external stakeholders
- Approve sampling invoices and manage billing and forecasting
- Maintain the CIP Helpdesk inbox and support business improvement initiatives
- Address H&S concerns and complete ad hoc duties as needed
The Essentials
- Proven experience in customer service and team management
- Strong organisational, communication, and problem-solving skills
- Customer-focused with excellent relationship management abilities
- Confident with MS Office; experience with QUASAR and PowerPoint is a plus
- Able to prioritise workloads and work both independently and collaboratively
- Attention to detail and commitment to quality and compliance
- Technical or operational background desirable
Our Benefits Include
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How To Apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
