LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide.
LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products.
YOOX and THE OUTNET are the leading destinations for multi-brand off-season online luxury shopping.
The NYSE listed group operates in key markets worldwide.
NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.
NET-A-PORTER are now seeking a talented
Senior Website Merchandiser to join the NAP Site Trading team. This is a fantastic opportunity for a Senior Website Merchandiser to join our Site Trading Team. Reporting to the Site Trading Manager, the successful applicant will be responsible for the representation, classification, visual merchandising and trading of all products across site. The role will also include working with buying, merchandising, creative, editorial and technical teams. You must be detail-oriented, extremely organized and have an interest in fashion.
Some of the essentials for you to know are:
Location: Our offices in London, Westfield (Shepherd's Bush)
Reporting into: Site Trading Director
Direct reports: 2 (approx.)
Contract type: Permanent, Full-Time
Working model: Hybrid
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependant on the type of role you are in
- Our famous staff discount along with exclusive staff sales
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Private healthcare for you and your family
- Flexible working
Here is a breakdown of what you’ll be doing:
- Responsible for ensuring products are beautifully & strategically merchandised at all times, supporting the buy and wider business goals and command a point of view for brand adjacencies, styling and rhythm to inspires our customers
- Shape analytical insights and trading reports to monitor and drive performance of products and category against business KPIs, user behaviour trends and inform our trading strategy to evolve and always lead the way in user experience
- Lead your team and category with actionable insights and make recommendations for optimisation & improvement to drive product exposure, click through, engagement and conversion
- Manage current product offer classification to support user needs and shopping journeys for easy search, filtering, and navigation no matter the journey the user chooses to take
- Champion of newness through our daily upload cadence, signing off classifications, merchandising strategy, product linking, resurfacing, readiness for the store
- Manage a team of Website Merchandisers to audit the store daily, across all platforms and regions, to troubleshoot errors and maintain a seamless experience for our customers
- Work with in-house technology teams to conceive and implement front- and back-end enhancements to make managing the site easier and address customer feedback to enhance the shopping experience
- Lead liaison with partner Site Content team to influence the calendar and strategy for the season to support rising brands and products, as well as adapt the trading strategy for your category ownership
- Own reporting and analysis for your categories as well as the different user behaviour across our key customer types to adapt your strategy to both capture the attention of first time buyers as well as predict the needs of our EIPs
- Responsible for ensuring on-site search is as frictionless as possible through a detailed redirect and synonym strategy implemented by your team as well as longer term trends for keywords so we can address unmet needs
- Fully support targeted marketing activity and product selection onsite (CRM, HP, social, campaigns) so that users can find products easily as well as discover new brands, products and alternatives to build the wardrobe of their dreams
- Lead meetings with Buying/Merchandising to support your category and stay on the pulse of launch brands, capsules, and key moments as we move through the seasonal calendar
- Other duties as called upon
The type of person we are looking for:
- Ecommerce fashion experience, ideally in luxury with an in-depth knowledge of luxury fashion brands
- Highly commercially aware, with creative flair and love of luxury fashion
- Proven experience in an Ecommerce environment, with a strong understanding of visual merchandising, website taxonomy and usability
- Knowledge of and passion for technology and digital
- Exceptional understanding of the global consumer and an understanding of the online retail landscape across markets
- Strong numerical and analytical skills, ideally gained in a retail merchandising environment
- Proven track-record of reaching sales targets, improving processes and managing multiple tasks to tight deadlines
- Experience in training, coaching, mentoring and managing
- Highly computer-literate, preferably with knowledge of website systems and analytics tools
- Highly developed communication and interpersonal skills, with the ability and confidence to liaise at all levels
- Flexible, proactive and able to show initiative/ideas to constantly improve
From the moment you join LuxExperience we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
