Senior Windows Administrator

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Role-Sr. Admin-MS Windows 2000 Admin

Location-Warwick, England, UK

Job Summary:

The Sr. Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and ensuring operational excellence. This position is crucial for troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction and security.

Key Responsibilities:

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Ms Windows 2000 Administrative Support.

2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.

3. Contribute To Knowledge Management By Updating The Knowledge Base, Training New Team Members, And Coaching Analysts On Ms Windows 2000 Best Practices.

4. Address And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Strong Security Posture.

5. Foster A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements:

1. Advanced Proficiency In Ms Windows 2000 Administration

2. Strong Troubleshooting and Root Cause Analysis Skills

3. Experience in Incident Management and Resolution

4. Familiarity with Knowledge Management Practices

5. Excellent Communication and Collaboration Skills

Certification:

Optional Certifications: Microsoft Certified: Windows Server Fundamentals, ITIL Foundation Certification