Senior Workshop Manager

Company Description

Listers Group is one of the largest private family-owned motor retailer groups in the UK, established in 1979. With a presence spanning the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire, Listers Group represents 18 prestigious brands including Audi, BMW, Mercedes-Benz, and Porsche. Our success is built on our commitment to providing outstanding customer service and a wide range of high-quality automotive products.

Job Introduction                 

We are currently recruiting a high achieving Senior Workshop Manager for our Volvo Dealership based in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00. In every aspect of our dealerships our aim is always to exceed customer expectation. 

Benefits include a basic of up to £42,000 and OTE of £48,000, plus a company car & benefits.

The Senior Workshop Manager is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisor’s and Technicians, ensuring that all required work is actioned effectively and efficiently. This a real hands on role and you will be joining the senior management team at Volvo Worcester.

You will be reporting directly into the Head of Business & Divisional Aftersales Manager and be responsible for the workload between 3 Service Advisors and 10 Vehicle Technicians. 

Role and Responsibilities

• To ensure the efficient and profitable operation of the Service department.
• Managing the smooth running and day to day activity of the Workshop Team within the Service Department.
• To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories.
• To ensure that all manufacturers policies and procedure are adhered.
• Planning, forecasting and delivering sales targets.
• Managing and development of the workshop team.
• Growing Workshop utilisation and efficiency.
• Exceeding Customer satisfaction.

About you

• This role would ideally suit someone who has previously worked as a Workshop Controller, Workshop Manager, Assistant Service Manager or as an Service Manager within a franchised dealership and is looking to Listers for better career and reward opportunities.
• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.
• The ability to quickly establish and build rapport with our customers.
• Motor trade, automotive or car dealership experience is essential.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events