Senior Wound Product Manager

At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as a Great Place to Work®! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women.

At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades.

WHY JOIN US?

We’re good at what we do – come and join us and you can benefit from:

• Blended Working
• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

ABOUT THE ROLE

Reporting to the Head of Product & Insights - Ostomy, the Senior Product Manager – Wound will be focused on unlocking the potential of our first-to-market wound drainage pouches. The strategic plan will act as a guide, however there will be scope for review and shaping, before starting the execution. This role can be based in either Cardiff or Comber, Northern Ireland.

Identifying new growth opportunities in the form of new application areas or challenging existing barriers will be critical to success. The successful candidate will be analytical, and comfortable in devising best practice for the sales cycle of wound pouches and their accessories. They will be a skilled communicator, able to translate this into tangible actions for our commercial teams and markets. On an individual level, there will be a need for personal drive to launch and experiment with new initiatives, evaluate them critically, and pivot as necessary.

Spending time with our product users in their clinical environments, will contribute to building our understanding of how we can fully realise the potential of this range. Strong collaboration with in-house teams, will also be necessary to adjust our approach as required and ensure a culture of user-based approach to messaging, communicating and developing our product propositions.

Supporting and managing this product category through all stages of the product lifecycle, from NPD to maintenance in market, also forms a key part of this role, maximising revenue, profit, market share and user experience.

KEY RESPONSIBILITIES

Strategy Validation & Evolution

• Take ownership of the existing corporate strategy and validate it through market insight, stakeholder engagement, and frontline feedback.
• Use these inputs to evolve the plan into a clear, focused strategy for execution.

Commercial Enablement & Training

• Lead training for field teams to ensure they understand not just the product (and accompanying accessories), but the problem it solves and how to communicate that effectively.
• Support regional teams with tools, insight, and education to drive confident, clinically grounded conversations.
• Support objection handling and facilitate adoption in market, build confidence in the sales cycle. Identify and justify the need for additional evidence if necessary (ie. Health economics)

Credible, Leading Clinical Voice

• Build relationships with KOLs in wound & fistula care.
• Keep abreast of developments within the market and share knowledge in-house.
• Identify and justify any need for additional evidence if necessary (ie. Product claims)

User Understanding & Product Expertise

• Spend time in clinical environments to build deep, first-hand understanding of user needs and pain points.
• Become the internal product expert, championing usability, clinical value, and the user experience.

Positioning & Value Communication

• Work closely with Brand to translate user understanding into sharp, resonant positioning that enables differentiation and adoption.
• Guide messaging and value proposition refinement to ensure alignment with what matters most to customers.

Product Lifecycle & Future Innovation

• Lead the full product lifecycle — from insight and positioning through to commercial performance and in-market improvement.
• Collaborate with R&D to identify and shape meaningful innovations that support long-term growth, as well as supporting current CI through to completion.

Other

• To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
• To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
• To adhere to the company’s Quality policy and Environmental policy
• To undertake other duties as may be reasonably required

WHAT WE’RE LOOKING FOR

Essential

• Demonstrable experience in wound and fistula care, gained through clinical use or through commercial roles involving close collaboration with healthcare professionals.
• Previous experience in a similar role within the healthcare or medical device industry, preferably with exposure to ostomy, wound and fistula care.
• Comfortable working in the field to gather insight and shape future direction based on real-world needs.
• A strategic thinker, with a can-do attitude, and an ability to bring the strategy to life.
• Entrepreneurial self-starter who can shape what’s next for our Wound category, experiment with direction, and bring others on the journey.
• Commercial acumen and a persuasive ability
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
• Ability to work collaboratively in a team environment and build positive relationships with colleagues and external partners.

Desirable

• Bachelor's degree in a related field
• International experience
• Multilingual or fluent in additional languages, particularly those relevant to our key markets (e.g. French, German)

KEY WORKING RELATIONSHIPS

Internal

• Clinical
• Ostomy Commercial Team
• Marketing (Brand)
• R&D
• Regulatory
• Health Economist

External

• Wound Managers
• Tissue Viability Nurses
• Procurement Managers in Acute settings
• Stoma Care Nurses

COMPETENCIES

Customer Focus

Building strong customer relationships and delivering customer-centric solutions.

Action Oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Strategic Mindset

Seeing ahead to future possibilities and translating them into breakthrough strategies.

Drives Vision and Purpose

Painting a compelling picture of the vision and strategy that motivates others to action.

Business Insight

Applying knowledge of business and the marketplace to advance the organization’s goals.

Builds Networks

Effectively building formal and informal relationship networks inside and outside the organization.

Drives Results

Consistently achieving results, even under tough circumstances.