Are you passionate about delivering high-quality IT services and building strong client relationships?
Join our Aerospace, Defence and Security (ADS) team and play a key role in supporting service delivery for critical projects.
This is a full-time, on-site role based in the Cheltenham, Gloucestershire area, where you’ll work closely with a senior service manager to ensure smooth operations and outstanding client engagement.
What You’ll Be Doing
- Monitoring and measuring service delivery against performance indicators to demonstrate achievements against contract and SLA expectations.
- Delivering services within agreed scope, timescales, financial and quality measures.
- Supporting continuous service improvement and evolution through proactive engagement.
- Ensuring effective client engagement and timely reporting of critical issues.
- Identifying and helping lead service risks.
- Championing delivery methodologies and tools.
What You’ll Bring
- Understanding of service delivery models.
- Experience with SLA reporting and Key Performance Indicators.
- Background in IT services.
- Good communication and organisational skills.
- Ability to work collaboratively with internal and external partners.
- A proactive attitude with a focus on service excellence.
It would be great if you had
- Experience in contract management.
- Membership of a recognised professional IT body.
- Professional Service Management qualification such as ITIL.
- Relevant sector experience.
Employment Type: Full-time, Permanent
Location: 5 days a week onsite Cheltenham, Gloucestershire
Security Clearance Level: DV (must be eligible to obtain)
Internal Recruiter: Soraya
Salary: £28,000 – £33,000
Benefits: 25 days annual leave with the option to buy additional days, a health cash plan, life assurance, pension, and a generous flexible benefits fund to support your lifestyle choices.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase motivation, reduce stress and improve performance. We support different ways of working and encourage you to talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
