Department: Service Management
Location: North West UK - Hybrid
Compensation: £24,570 - £31,000 / year
Description
As a key member of the Operations Department within the Service Management team, you will collaborate closely with Service Managers and Service Delivery Leaders to ensure that all services are delivered in accordance with established policies, processes, and procedures.
Reporting directly to the Operations Technical Lead, who oversees the Service Analyst team, your primary responsibility will be to maintain direct communication with both internal and external clients. You will work to agreed service level agreements (SLAs), supporting ITIL functions and assisting with the escalation process. A proven ability to manage client expectations and a strong commitment to customer service are essential.
You will engage with all CDL support teams, fostering positive relationships and demonstrating excellent communication skills. Staying informed about CDL’s evolving technologies and services is crucial.
About CDL
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.
We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.
In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!
Key Responsibilities
