Service Architect

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About The Role

As IAG Cargo Service architect, this critical role will,

• Implement and maintain the agreed Cargo IT Service Strategy that aligns and compliments the IAG Tech vision and strategy, ensuring that the integrity and maintainability of the support model is upheld and equally aligned to the IAG Group vision and strategy.

What You’ll Do

As IAG Cargo’s Service architect, you will,

• Lead from a Service Design perspective for any technical/tooling change across all IAG Cargo IT.
• Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service lifecycle.
• Support and enable the service portfolio (i.e., current and future shape of service) including identifying new services, defining the lifecycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

It's All About You

What you’ll bring to IAG Cargo:

Skills

• Strong leadership with a proven ability of influencing and persuading internally and externally.
• Leadership and motivation of virtual teams across different locations and cultures
• Effective stakeholder management, balancing and finding compromises between opposing views and opinions
• Extracting requirements from business stakeholders and documenting them in a succinct manner.
• Systematic and rigorous planning of work and priorities
• Flexibility in a rapidly changing and developing environment, with the ability to work under pressure
• Innovation - transforming industry trends into practical, cost effective, secure, scalable and supportable solutions
• Fluent English.

Qualifications

• Educated to degree level, or equivalent qualification.
• ITIL or similar qualification in Service Management

Experience

Essential Experience:

• Proven track record of successfully working with Operations teams to tailor ‘off the shelf’ solutions.
• Proven track record of designing service management processes and procedures.

Desirable Experience

• Experience working in the Logistics, Freight, Courier industry.
• Experience of major technology and business change programs
• Experience of operating across multiple countries and cultures is desirable

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues,

which include:

• A hybrid environment with 3 days a week in the office and two from home.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

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