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Job Description
Service Area Manager
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.
On a typical day you will:
- Ensure all aspects of field safety
- Meet with customers to ensure obligations and expectations are achieved
- Direct the performance of field maintenance and contractual service operations
- Conduct field education training with field workforce
- Maintain customer quality assurance, managing the expenditure of labor and materials
- Improve efficiencies, managing route schedules and callback rates
- Provide technical support, participating in sales estimation / proposals as required
- Authorize repair orders and tracking completion
- Lead change to better efficiency and communication
What you will need to be successful:
- High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
- Experience with leading a team of technicians is preferred
- Elevator industry experience is desired, but not required
- Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
- Strong computer and technology skills, business acumen and a passion for customer service.
What’s In it For Me/Benefits:
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards plus:
- Customize for local benefits here including vacation and bonuses
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build what’s next!.
