Service Center Manager

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­­­Depot Manager to join our team!

We are delighted to announce that we have acquired Yodel, one of the UK’s largest delivery companies. The acquisition builds on the partnership established between InPost and Yodel in 2024, when Yodel began providing last-mile delivery through InPost’s “locker-to-door” service.

Today we become truly unique as the only delivery partner with a one-stop shop offer - we have the largest out of home delivery network that is now combined with to-door capabilities. Going forward, the acquisition of Yodel brings immediate scale to InPost's operations, expands our service offering, and provides greater convenience to retailers and customers.

About the role:

This role will manage and lead one of InPost's Yodel sites. In this pivotal role, you won’t just manage operations—you’ll ignite performance, inspire a high-energy team, and set new standards in customer service. You’ll thrive on tackling challenges head-on, optimizing operational efficiency, and pushing for innovation that propels us toward ambitious business goals.

If you’re a natural leader with a passion for logistics and a knack for turning complexity into seamless service delivery, this is your chance to make an impact where every second counts!

What you’ll be doing:

Step into a role where every day brings new opportunities to lead, innovate, and make an impact! As Depot Manager at InPost/ Yodel, you’ll take charge of both our fast-paced services—delivering excellence across parcel logistics distribution.

You’ll be the driving force behind seamless operations, coordinating everything from parcel distribution to newspaper deliveries with precision and speed. Your leadership will inspire a diverse team, fostering a culture of high performance, safety, and collaboration. With a sharp focus on customer satisfaction, you’ll build lasting relationships, resolve challenges swiftly, and elevate service standards to new heights.

Your financial acumen will keep the depot on budget, using smart strategies to boost profitability while maintaining operational excellence. You’ll champion compliance and safety, ensuring every process meets regulatory standards. But you won’t stop there—you’ll push for continuous improvement, harnessing technology and data to streamline workflows and innovate.

In this role, your insights and analysis will guide strategic decisions, turning performance metrics into tangible results.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• Proven experience in a leadership role in logistics, distribution, or supply chain management, preferably within a depot or similar operational environment.
• Strong experience in managing multiple services or business units, with a focus on both operational efficiency and customer service.
• Excellent financial acumen, with experience in managing budgets, controlling costs, and driving profitability.
• Strong understanding of regulatory compliance within logistics and distribution, including health & safety, driver regulations, and industry standards

Skills & Attributes:

• Strong leadership and team management skills, with a focus on achieving high performance and fostering a collaborative work environment.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and manage a diverse team.
• Results-driven and detail-oriented, with a proactive approach to problem-solving and continuous improvement.
• A high level of organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.