Service Centre Admin - CMB2021e

Location: Workington / Whitehaven

Salary: �28,598 - �29,540 per annum

Hours: 37 hours per week

Contract: Permanent

About This Opportunity

Cumberland Council is looking for a proactive and adaptable individual to join our Customer Solutions team. As a Customer Service Centre Administrator, you�ll be at the heart of our operations�supporting residents and internal teams through face-to-face, phone, and digital channels, while helping to improve processes and enhance service delivery.

We�re seeking someone with experience in customer service and office administration, strong ICT skills, and the ability to stay calm and organised in a busy environment. In return, you�ll be part of a supportive team that values collaboration, continuous improvement, and putting health and wellbeing at the centre of everything we do. If you're ready to make a difference in your community, we�d love to hear from you.

This role is available on a permanent basis.

Who We�re Looking For

We�re looking for individuals who embody our organisation's core values: ambitious,collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We�re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Phil Hughes by email at [email protected]

Guaranteed Interviews

We offer a guaranteed interview to the following applicants�as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces
  
  

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We�re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That�s why we�re a proud Disability Confident Employer and also an Age Friendly Employer � to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [email protected]. While adjustments aren�t always guaranteed, we�ll always listen and we�ll try our best to accommodate your needs.

Application and Interview information

Easily apply by submitting your CV and answering a few short questions

• Closing date: 29th September 2025
• Interview date:TBC
  
  

Please note this role may close early subject to demand. If you�re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information

• Post Specification
  
  

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council
  
  

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