Service Coordinator/Administrator

We have an exciting opportunity for an experienced Service Coordinator to join our team at Dalkia UK. You will join us on a full time, permanent basis based in Manchester.

Dalkia UK is a technical engineering solutions provider for the built environment. We engineer, manage and optimise smart spaces and places leveraging emerging technologies for our customers that improve where people work, learn and live.

Job Purpose;

Allocation and co-ordination of reactive, planned and service installation works between Clients and Engineering staff.

Aims and Objectives;

To focus on the expected team behaviours for achieving significant results and outcomes for the business helping DALKIA to maintain its leading edge status within the industry and our reputation with our customers

Key Responsibilities and Accountabilities

• Call Handling
• Allocation of jobs to Field Technicians and subcontractors
• Review of electronic time sheets for Field Technicians
• Pending call reporting and escalation
• Co-ordination of Field Technician revisits
• Co-ordinating and distribution of maintenance visits
• Issuing of pre-planned maintenance scheduled to Clients / Service Managers On-call administration and updates
• Arranging reactive and pre-planned maintenance appointments direct with end user
• Client portal updating
• Set-up and amendments to maintenance contracts
• Manage and reduce all WAIT info.
• Achieve monthly maintenance KPI’s
• Liaise with Service / Operations Managers re KPI performance
• Creation of job packs issuing to Service / Operations Managers
• Raising PO’s and issuing to sub-contractors
• Goods Received Note updates to CPA

Person Specification Qualifications,

Experience, Knowledge and Skills The knowledge, skills, qualifications and experience relevant to the position are:

Essential

• Administration Experience
• Computer Literacy Skills
• Adaptable and flexible in approach to work required
• Excellent Interpersonal Skills
• Reliable