Service Coordinator

Service Co-ordinator

Location: Bromley, Kent

Hours: 9am - 5pm

Salary: £30K - £32K per annum

We are a successful air conditioning company based in Southeast London, established in 2013. We have built our success on strong customer relationships and excellent service.

We’re looking for a dedicated and proactive individual to join our friendly team. The ideal candidate will be responsible for managing our clients' air conditioning needs, including installations, servicing, and repairs. This fast-paced role requires someone who is quick to learn, enjoys working independently, and thrives as part of a team.

Key Responsibilities:

The role demands an organized, communicative, and proactive individual. Your responsibilities will include, but are not limited to:

• Handling daily queries from engineers and customers via phone, email, and internal referrals
• Managing our CRM database, ensuring accurate records in line with GDPR compliance
• Scheduling work for engineers and overseeing progress from start to completion
• Booking Service visits and call outs
• Preparing quotations, liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes

Skills and Experience:

• Strong rapport-building skills with customers, engineers, suppliers, and third parties
• Resilience, determination, and ability to work to deadlines
• Prior experience in scheduling work and managing changes as necessary
• Exceptional telephone communication skills
• Ability to work independently and take initiative
• Able to work under pressure
• Experience raising, sending and following up on quotations is an advantage
• Flexible, hands-on approach with a willingness to learn
• Strong organizational skills, with the ability to prioritize tasks for yourself and others
• High attention to detail and a focus on completing tasks efficiently
• Proficient in Microsoft Office applications, including Word and Excel
• Experience within the construction, utilities, or trade sectors is desirable
• Excellent written and verbal communication skills, with a minimum of GCSE/O level Maths and English (grade C or equivalent)

What We Offer:

• Career progression opportunities
• 20 days of paid annual leave, plus 8 days of bank holidays
• Company pension plan after successful completion of probation
• A supportive and friendly team environment