Service Coordinator

CompanyRapiscan Systems

LocationRedhill, England, United Kingdom

Posted At1/28/2026

UK Visa Sponsorship Analytics

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Occupation Type

Project support officers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Rapiscan Systems is a world leader in advanced detection technology, delivering cutting‑edge cargo and vehicle inspection systems that protect borders, ports, military sites, and high‑security facilities. We design and manufacture innovative X‑ray solutions that help customers detect threats, stop illegal activity, and operate with confidence.

Role Overview

We are now looking for a highly organised Service Coordinator to support our EMEA Field Service Team and ensure smooth, efficient, and customer‑focused delivery of service activities. As a Service Coordinator, you will play a key role in the day‑to‑day running of our service operations. You will manage engineer allocation, customer requests, planned maintenance, and service‑related administration while ensuring a consistent and high‑quality service experience across the EMEA region.

Key Responsibilities

Coordinate daily activities for the EMEA Field Service team.
Allocate jobs to engineers and schedule planned maintenance.
Create and issue customer service quotations and raise service orders.
Manage non‑project installations end‑to‑end.

Support information flow from the out‑of‑hours call centre.

Communicate with field service, account managers, supply chain, tech support, and partners.

Liaise with overseas distributors and ensure accurate documentation.

Track quotes and update bookings in D365.

Post service orders and ensure cost/inventory accuracy.

Ensure all field service jobs are closed with complete documentation.

Support service admin and maintain accurate systems.

Drive continuous improvement and scalable processes.

Maintain KPIs and produce reports.

Support management initiatives.

Office‑based with occasional travel.

Qualifications

At least 3-5 years’ experience in a similar role
D365 experience desirable
Microsoft Packages
Microsoft CRM