Service Delivery Analyst

The Opportunity

Do you want to be part of the best digital company in the spirits business? Are you passionate about technology and eager to start your career in IT support? Would you like to contribute to the continued success of the largest family owned whisky distillery in the world, responsible for iconic brands including Glenfiddich, The Balvenie, Hendrick’s Gin, and Reyka Vodka?

We are looking for a Service Delivery Analyst to join our IT team based in Cumbernauld. This is an exciting entry level role where you will provide essential IT support across our global business and develop your skills in a dynamic environment.

What you will be doing

As a Service Delivery Analyst, you will be the first point of contact for end users experiencing technical issues. Your responsibilities will include:

• Logging and managing incidents and service requests through our IT Service Management system, IFS Assyst.
• Diagnosing and resolving common hardware and software issues.
• Escalating more complex problems to senior team members when required.

This role is ideal for someone who enjoys problem-solving, working collaboratively, and learning new technologies in a fast-paced environment.

About You

• Basic understanding of IT systems and a strong interest in technology.
• Good problem-solving skills and attention to detail.
• Strong communication skills with the ability to explain technical concepts clearly.
• A team player who is adaptable and eager to learn.
• Familiarity with Microsoft 365 and ITSM tools is an advantage but not essential.

What can we offer you?

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare
• Hybrid working - 4 days onsite and 1 day from home.